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JimBo_KW's avatar
JimBo_KW
Copper Contributor
Sep 15, 2020

365 STOCK DATA not updating all stocks

Sept 15/20 - Not all the stocks in my excel 365 spreadsheet are updating. Is there a problem with the data source? Are you able to change data sources? How do I notify Microsoft of this problem?
excel
office 365
SergeiBaklan's avatar
SergeiBaklan
Diamond Contributor
Sep 15, 2020

JimBo_KW 

All data is provided by Refinitiv and updated with some delay, an issue could be on their site. More is here About the Stocks financial data sources  

The only ways to contact Microsoft with concrete issue is to send a frown from File->Feedback or/and open support ticket.

  • JonLippold's avatar
    JonLippold
    Copper Contributor
    Sep 16, 2020

    SergeiBaklan 

     

    I am having same issue. I spent 2 hours on chat with MS tech this morning. She could not resolve. Ticket # 1010589201. She sent me to support forum. 😞

    • Sammy9673's avatar
      Sammy9673
      Copper Contributor
      Sep 16, 2020

      JonLippold 

      Same here - I spent time with Microsoft this morning and also was told to go to support forum.  They also gave me a case #, which I'm trying to get an update.   I'm trying to ascertain whether this is a Microsoft/Refinitic problem or if I'm an isolated case.  I think I'm going to start a new question to see if others are having this issue.

      • Vidit340's avatar
        Vidit340
        Copper Contributor
        Sep 16, 2020

        Sammy9673 

        Same here - I just spent 2 hours with Microsoft they advise me to call Refinitic for support. Microsoft told me that they do not have anything to do with STOCKs data & Microsoft support team do not have any training to resolve this.

  • Sammy9673's avatar
    Sammy9673
    Copper Contributor
    Sep 16, 2020

    SergeiBaklan I have the same issue.  Worked fine until I tried to do a Data - Refresh All this morning.  Nothing updates.  Tried reloading Microsoft 365 and still have same issue. 

  • JimBo_KW's avatar
    JimBo_KW
    Copper Contributor
    Sep 16, 2020

    SergeiBaklan 

    Hi .... Thanks for the input. The data feed has worked flawlessly for almost a year now with prices updating with a delay of approx. 20 mins. It started working again yesterday afternoon but is not working again today. I am wondering if it has something to do with the Excel update.

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