I'm using Edge canary and since I reinstalled Windows I cannot get sync to work at all. Fresh after installing Windows I installed Edge and logged into my account. I had a "Setting up sync..." message and after a while something similar to "We couldn't set up sync at this time". Then, I went to my image of the previous Windows installation and copied the profile folder - I restored my favorites and a few other things, but sync still does not work. This time, I only see "Setting up sync" indefinitely. Any ideas what's wrong?

I uninstalled the Canary and installed the beta - sync worked instantly after the first start up, even though I tried the beta a few weeks ago and it didn't work either. I sort of like the "bleeding edge" of Canary, but I think I'm gonna stay on the beta for now 😉Is there any log file that would say more about what happens when the sync fails?

relu84 Great, we're glad to hear it! Good news: there are two ways to obtain a log file. The first is to submit feedback through the browser, which will generate a log. The second is more hands-on but can be done anytime. Go to edge://sync-internals/ and click the "Data" tab in the top right, then select "Dump sync events to text." (Please be advised that the resulting file will likely include personal information.) Hopefully that helps! Fawkes (they/them)Project & Community Manager - Microsoft Edge

Deleted here's my sync internals screenshot: Seems I constantly get NETWORK_CONNECTION_UNAVAILABLE (ERR_CONNECTION_REFUSED). edit - success! It seems the network I use at home (LTE from Polish T-Mobile) is blocking the connections for whatever reason. I started up a hotspot on my phone (Orange) and boom, synced. Is there any info I could maybe forward to my ISP and tell them to look into it and stop blocking it? 😉

HotCakeX Re: "I have a question though, does the "Trigger GetUpdates" button force browser to sync?" In full transparency, we aren't immediately sure what the trigger button does; however, it seems like the one you might want is in the previous column: "Request Start." If you're really intrigued, you can first do a "Disable Sync (Clear Data)", which isn't as scary as it sounds, since it just clears whatever's in the behind-the-scenes sync queue and leaves a user's actual data intact. Not sure if that will help you, but that's what we have right now. Fawkes (they/them)Project & Community Manager - Microsoft Edge

relu84 Awesome, glad to hear that it's working! I don't know of any helpful feedback for your network provider off the top of my head, but I will loop back to you if I find out anything else. Fawkes (they/them)Project & Community Manager - Microsoft Edge

Sync stuck at "setting up sync" | Microsoft Community Hub

HotCakeX
MVP
Dec 31, 2019
Hi,
for me it happens too, I usually get around it by closing and reopening Edge few times with intervals and letting it be for a few minutes. sometimes i needed to fully uninstall Edge (delete user data when asked during uninstall process) and then installed it again and it worked.
Deleted
Jan 03, 2020
relu84 Thanks for letting us know. What happens when you try it in Edge Beta?

Fawkes (they/them)
Project & Community Manager - Microsoft Edge
- relu84
  Iron Contributor
  Jan 04, 2020
  I uninstalled the Canary and installed the beta - sync worked instantly after the first start up, even though I tried the beta a few weeks ago and it didn't work either.
  
  I sort of like the "bleeding edge" of Canary, but I think I'm gonna stay on the beta for now 😉
  
  Is there any log file that would say more about what happens when the sync fails?
  - Deleted
    Jan 06, 2020
    relu84 Great, we're glad to hear it! Good news: there are two ways to obtain a log file. The first is to submit feedback through the browser, which will generate a log.
    
    The second is more hands-on but can be done anytime. Go to edge://sync-internals/ and click the "Data" tab in the top right, then select "Dump sync events to text." (Please be advised that the resulting file will likely include personal information.)
    
    Hopefully that helps!
    
    Fawkes (they/them)
    Project & Community Manager - Microsoft Edge
Sc0tTy
Copper Contributor
Jan 08, 2020
I'm having the same issue on Edge Dev. Trying to set up sync to a secondary (work e-mail) profile but alas it's stuck on trying to set up sync.

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Sync stuck at "setting up sync"

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