Forum Discussion
Sync stuck at "setting up sync"
relu84 Thanks for letting us know. What happens when you try it in Edge Beta?
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
I uninstalled the Canary and installed the beta - sync worked instantly after the first start up, even though I tried the beta a few weeks ago and it didn't work either.
I sort of like the "bleeding edge" of Canary, but I think I'm gonna stay on the beta for now 😉
Is there any log file that would say more about what happens when the sync fails?
relu84 Great, we're glad to hear it! Good news: there are two ways to obtain a log file. The first is to submit feedback through the browser, which will generate a log.
The second is more hands-on but can be done anytime. Go to edge://sync-internals/ and click the "Data" tab in the top right, then select "Dump sync events to text." (Please be advised that the resulting file will likely include personal information.)
Hopefully that helps!
Fawkes (they/them)
Project & Community Manager - Microsoft EdgeDeleted here's my sync internals screenshot:
Seems I constantly get NETWORK_CONNECTION_UNAVAILABLE (ERR_CONNECTION_REFUSED).
edit - success! It seems the network I use at home (LTE from Polish T-Mobile) is blocking the connections for whatever reason. I started up a hotspot on my phone (Orange) and boom, synced. Is there any info I could maybe forward to my ISP and tell them to look into it and stop blocking it? 😉
relu84 Awesome, glad to hear that it's working! I don't know of any helpful feedback for your network provider off the top of my head, but I will loop back to you if I find out anything else.
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
- I just built my new desktop PC yesterday, I didn't have time to test anything yet, but I did install Edge beta and logged into my MS account. What I've noticed is sync got stuck at "Setting up sync". I am at work now, so can't post any details from sync internals, but I will submit feedback later today and maybe post a screenshot in this thread. I can't recall exactly, but the log-like box on the right seemed to say something in the vein of "could not connect to the network".
Of course, I tried uninstalling (and using the option to clear any data that could be left over) and reinstalling (twice ;)) and it did not help.
Sorry for this post being a bit pointless without any specific details 😉 Deleted
Deleted wrote:relu84 Great, we're glad to hear it! Good news: there are two ways to obtain a log file. The first is to submit feedback through the browser, which will generate a log.
The second is more hands-on but can be done anytime. Go to edge://sync-internals/ and click the "Data" tab in the top right, then select "Dump sync events to text." (Please be advised that the resulting file will likely include personal information.)
Hopefully that helps!
Fawkes (they/them)
Project & Community Manager - Microsoft EdgeWow thanks, this page is very useful and helps me understand what's going on under the hood
Everything is green on my Edge Version 81.0.385.0 (Official build) canary (64-bit)
I have a question though, does the "Trigger GetUpdates" button force browser to sync?
HotCakeX Re: "I have a question though, does the "Trigger GetUpdates" button force browser to sync?"
In full transparency, we aren't immediately sure what the trigger button does; however, it seems like the one you might want is in the previous column: "Request Start." If you're really intrigued, you can first do a "Disable Sync (Clear Data)", which isn't as scary as it sounds, since it just clears whatever's in the behind-the-scenes sync queue and leaves a user's actual data intact. Not sure if that will help you, but that's what we have right now.Fawkes (they/them)
Project & Community Manager - Microsoft Edge
