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ayush222006's avatar
ayush222006
Copper Contributor
Oct 08, 2024

Problem with copilot and sidebar

Hello everyone,

I hope this message finds you well!

 

I recently installed Windows 10 and am using the Edge browser. However, I'm experiencing some issues: I can't open Copilot, and the sidebar doesn't seem to work. When I click the Copilot icon or press the sidebar shortcut (Ctrl + Shift + E), nothing happens.

Additionally, I noticed that the sidebar settings do not show the usual options for apps and notifications.

This is my first time encountering such issues, and I would appreciate any guidance or solutions.

Thank you!

 

 

  

@edge
edge sidebar
  • zivrivkis's avatar
    zivrivkis
    Brass Contributor
    Dec 11, 2024

    Hi, not sure if this is still relevant for you but you can try the following:

    1. Open a new tab and type edge://sidebar-internals in the address bar and press Enter. You should get an output of a JSON file with Copilot configuration in it.
    2. In the top row, where the Version, Storage, Fetcher for any errors. You may see kJsonParsingFailed under Fetcher or another error.
    3. In the body of the JSON (usually all the way at the bottom) you may see something like
      "status" : {
            "fetcher error": "kJsonParsingFailed" ,
            "managed _ device" : true,
            "manifest version": "4.11.68",
            "storage error": "kJsonParsingFailed",
            "unsupported_reason": "kNone"
      } 
    4. Check that you don't have any SSL inspection on your traffic (specifically edgeassetservice.azureedge.net)

    I don't know if your issue is the same as mine was, but disabling SSL inspection on edgeassetservice.azureedge.net allowed for successfully download of the JSON file needed.

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