Forum Discussion
ayush222006
Oct 08, 2024Copper Contributor
Problem with copilot and sidebar
Hello everyone, I hope this message finds you well! I recently installed Windows 10 and am using the Edge browser. However, I'm experiencing some issues: I can't open Copilot, and the sidebar do...
zivrivkis
Dec 11, 2024Brass Contributor
Hi, not sure if this is still relevant for you but you can try the following:
- Open a new tab and type edge://sidebar-internals in the address bar and press Enter. You should get an output of a JSON file with Copilot configuration in it.
- In the top row, where the Version, Storage, Fetcher for any errors. You may see kJsonParsingFailed under Fetcher or another error.
- In the body of the JSON (usually all the way at the bottom) you may see something like
"status" : {
"fetcher error": "kJsonParsingFailed" ,
"managed _ device" : true,
"manifest version": "4.11.68",
"storage error": "kJsonParsingFailed",
"unsupported_reason": "kNone"
} - Check that you don't have any SSL inspection on your traffic (specifically edgeassetservice.azureedge.net)
I don't know if your issue is the same as mine was, but disabling SSL inspection on edgeassetservice.azureedge.net allowed for successfully download of the JSON file needed.