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Rohit Yadav's avatar
Rohit Yadav
Bronze Contributor
Aug 31, 2020

Netflix playback errors

Hi there,

Playback on Netflix is failing with error D7353-5101. All media flags are set to their default values.

Canary Build 87.0.626.0 

Screenshot for reference: 

 
  • Deleted's avatar
    Deleted
    Sep 04, 2020

    Rohit Yadav Thank you for reporting that. I'm not seeing a screenshot; can you please try reattaching it? To confirm, do you have the hardware accelerator turned on or off? And if you haven't yet, can you please send diagnostics for this through the browser?

     

    Fawkes (they/them)
    Program Manager & Community Manager - Microsoft Edge

    • Rohit Yadav's avatar
      Rohit Yadav
      Bronze Contributor
      Sep 04, 2020

      Oops, sorry for the inconvenience Deleted. Here is the screenshot of the error:

       

      • Deleted's avatar
        Deleted
        Sep 04, 2020

        Rohit Yadav Thanks, Rohit! And to confirm, do you have the hardware accelerator toggled on or off? (You can check that here: edge://settings/system)

         

        Fawkes (they/them)
        Program Manager & Community Manager - Microsoft Edge

  • philljones22's avatar
    philljones22
    Copper Contributor
    Jul 04, 2024
    Hey Netflix! Running into some trouble with playback error D7353-5101. I've checked and all my media flags are set to defaults, so it doesn't seem to be a configuration issue on my end.

    Just to give you some extra info, I'm using the Canary Build version 87.0.626.0 of whatever browser I'm on (not mentioned but Netflix support might ask). I've also attached a screenshot of the error for reference.

    Any ideas on what might be causing this and how to fix it or we have to use https://dlloklok.com/ ? Thanks!

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