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Rohit Yadav's avatar
Rohit Yadav
Bronze Contributor
Aug 31, 2020

Netflix playback errors

Hi there, Playback on Netflix is failing with error D7353-5101. All media flags are set to their default values. Canary Build 87.0.626.0  Screenshot for reference:   
Deleted's avatar
Deleted

Rohit Yadav Thank you for reporting that. I'm not seeing a screenshot; can you please try reattaching it? To confirm, do you have the hardware accelerator turned on or off? And if you haven't yet, can you please send diagnostics for this through the browser?

 

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge

Rohit Yadav's avatar
Rohit Yadav
Bronze Contributor
Sep 04, 2020

Oops, sorry for the inconvenience Deleted. Here is the screenshot of the error:

 

  • Deleted's avatar
    Deleted
    Sep 04, 2020

    Rohit Yadav Thanks, Rohit! And to confirm, do you have the hardware accelerator toggled on or off? (You can check that here: edge://settings/system)

     

    Fawkes (they/them)
    Program Manager & Community Manager - Microsoft Edge

    • Rohit Yadav's avatar
      Rohit Yadav
      Bronze Contributor
      Sep 04, 2020

      Yes, Hardware Acceleration is turned on.

      • Deleted's avatar
        Deleted
        Sep 04, 2020

        Rohit Yadav If you haven't yet, please try turning it off, then restarting the browser, then let us know if that changes anything!

         

        Fawkes (they/them)
        Program Manager & Community Manager - Microsoft Edge

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