Forum Discussion
How to fix “We need confirm it's you, ..., please sign-in again” without lost data?
I have an account that does not support sync, but the browser show a login button next to avatar, and it says "We need confirm it's you, ..., please sign-in again to sync", this is not exact text shown to me because i don't use English in my browser.
But, the sync button did not respond to me, and no sign-out button available for that profile, only delete profile was there, and i can't delete it because this account's data did not sync at all.
I have report this using the feedback, but is there any tricks to fix this before MS take action?
9 Replies
- Hi,
depending on which channel you use, you could go to your user directory location and copy your profile folder to a safe location.
you can find it by entering this into the browser address bar: edge://version/
and then look for the "Profile path:"HotCakeX I've found an much easier way to fix that issue. Just create a new browser profile and try to sign in with your credentials from it. After successful sign-in it will give you an error that you already have a profile associated with that account. At that moment the syncing should be working and you can safely remove the dummy browser profile that you've just created. 🙂
- And what was the outcome?
