Forum Discussion
gocloud
Jan 02, 2020Brass Contributor
How to fix “We need confirm it's you, ..., please sign-in again” without lost data?
I have an account that does not support sync, but the browser show a login button next to avatar, and it says "We need confirm it's you, ..., please sign-in again to sync", this is not exact text sho...
HotCakeX
Jan 03, 2020MVP
Hi,
depending on which channel you use, you could go to your user directory location and copy your profile folder to a safe location.
you can find it by entering this into the browser address bar: edge://version/
and then look for the "Profile path:"
depending on which channel you use, you could go to your user directory location and copy your profile folder to a safe location.
you can find it by entering this into the browser address bar: edge://version/
and then look for the "Profile path:"
The_Storm
Jun 04, 2020Copper Contributor
HotCakeX I've found an much easier way to fix that issue. Just create a new browser profile and try to sign in with your credentials from it. After successful sign-in it will give you an error that you already have a profile associated with that account. At that moment the syncing should be working and you can safely remove the dummy browser profile that you've just created. 🙂
- ramonpercinaMar 27, 2024Copper Contributor
it works, you have to sign out from your original profile first, than create duplicate, restart pc, login to duplicate.. if everithing ok, delete original one
- ramonpercinaMar 31, 2024Copper Contributorok, iam taking it back, it helps only for 4 days, today it is back