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vmmorrison's avatar
vmmorrison
Copper Contributor
Jun 16, 2022

Every time I print to PDF in Edge (Windows 10), it crashes Edge.

Every time I print to PDF in Edge (Windows 10), it crashes Edge.  This started about 1 month ago it must have been a patch.  My windows 10 version - Version 20H2(OS Build 1904.1766).  So, now I am using Chrome as my default browser, till this gets fixed.

 

  • vmmorrison's avatar
    vmmorrison
    Copper Contributor

    vmmorrison 

    Just to let you know that my problem has been fixed now, 10/19/2022.  I do not know when or how it was fixed since I have been using Chrome as my default b/c of the issue.  But today, I tried it since I got an email for this thread.   In my opinion, it must have an update.   Sorry, I can not provide more details. 

    In the EDGE browser, select print; for the printer, select  ADBE PDF; file explorer opens to save the file, then you save the file (at this point, it would just bring down the window, and you were unable to save the file).  Now I can save the file--GREATE!!! thank you to whoever fixed it. 

  • vmmorrison's avatar
    vmmorrison
    Copper Contributor

    Ok I updated windows 10 to Version 21H2 (OS Build 19044,1766). rebooted twice just in case.   No, go edge the same thing print, printer Adobe PDF, press print, shows the folder to save and then EDGE crashes. Tried MS print to PDF, but that crashed sooner. Does not crash if you send it to the printer.  

    • KCCSunshine's avatar
      KCCSunshine
      Copper Contributor

      Getting the same issue on multiple machines all with 21H2 was working fine but since Edge version 101 when printing a PDF Edge crashes. We have tried the following
      * Updating Edge version by version up to .104 still get issue.
      * Roll back to prior to .101 using GPO to roll back and works
      * Tested multiple pdfs difference sources still and issue
      * Used same pdf to same printer using Chrome and it works.
      * Tried different drivers on print queue and different printer type and model still happens.
      * Rebuilt pc from scratch fresh OS and tested still happens.

      *Removed all extensions still issue.

      Any other document works fine and printing a webpage works fine but when printing PDF crashes.

      • KCCSunshine's avatar
        KCCSunshine
        Copper Contributor
        Well an update on my issues and maybe might help others if they stumble across this. It turned out to be an issue between Edge and another piece of software we use called Impero. We are an educational establishment so this may also be affecting other users using Impero. We added an exception in the Impero server settings and Edge stopped crashing. This is a link the the fix we found and I hope this helps others who maybe experiencing the same situation.

        https://support.imperosoftware.com/en/support/solutions/articles/44001819164-edge-crashes-when-impero-is-installed

        Once we did this we had no further issues. (Woo Hoo!!)
    • Deleted's avatar
      Deleted
      this extension causes, disable the extensions one by one and check, any additional security or not up-to-date application
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