Forum Discussion
Error code: FACILITY_VISUALCPP/ERROR_PROC_NOT_FOUND
Since today I am getting this error in Edge Dev (version 102.0.1220.1). The entire browser has become unusable as nothing seems to work at all. All pages return the previously mentioned error, add-ons are crashing, bookmark menu is blank, opening the settings doesnt work, etc.
I have tried rebooting my system and uninstalled and reinstalled it, which all didnt help. The normal Edge (version 100.0.1185.36) works normally.
Is there a log somewhere that can shed light on the underlying issue?
- One potential cause we've found for this is for users who have manually installed FFMpeg at some point. Can you see if the file C:\Windows\System32\ffmpeg.dll exists? If it does, try renaming it to something like ffmpeg2.dll and see if that helps. If it does, then you're hitting the known issue.
16 Replies
- Warum ist norton drinnen bei edge
- Those are some good places to investigate, thanks!
- We recently changed the way Edge loads DLLs, and that caused it to mistakenly load this version of ffmpeg instead of the version that normally ships with Edge. Most likely, none of you installed ffmepg like this directly though. Instead, it would have come as part of another application, likely some sort media player or transcoder. Do any of you have software from https://www.mediaplayercodecpack.com/ installed? It's already one culprit we've identified, but it would be helpful to know of any others.
josh_bodner I have Handbrake 1.3.3 (https://handbrake.fr/docs/en/1.3.0/technical/video-codecs.html) as well and I have installed Shark007 Standard codec pack: https://shark007.net/standard.html Not sure which of those included the ffmpeg.dll, they both could have.
If the ffmpeg is now shipped with Edge, will it not being there cause any issues? If so, do you have the correct DLL for me?
I see I also have this installed (version 2.1.8): https://www.windows10codecpack.com/
And that seems to be almost the exact same site as https://mediaplayercodecpack.com you mentioned
- Hi Josh,
I don't have anything from mediaplayercodecpack, as far as I know.
I do have Handbrake version 1.3.3 (2020061300) could this be the culprit?
I also have Windows 8 Codec pack 2.0.2 not sure where that came from.
- One potential cause we've found for this is for users who have manually installed FFMpeg at some point. Can you see if the file C:\Windows\System32\ffmpeg.dll exists? If it does, try renaming it to something like ffmpeg2.dll and see if that helps. If it does, then you're hitting the known issue.
josh_bodner
Can't find a file with such name, what can I do then?- I have the same problem but the ffmpeg.dll does not exist in my file. What can I do?
mangomasse Hi i have same probleme and i don't find the ffmpeg.dll too, so did you find the solution plz?
- Thanks, this fixed it. To confirm, I'm on Edge Dev Version 102.0.1220.1.
- I have the same, tried reinstalling - same issue
same error on internal pages e.g. edge://version
