Forum Discussion
Edge Profile Sync won't work with Azure AD account - "Sync isn't available right now"
Azure AD joined PC. Logged in with Azure AD account which is global admin for tenant. On-prem AD sync is working, write-back is enabled. ESR is enable in Azure AD. No matter what I try I cannot sync my Edge Profile using the Azure AD account. I get "Sync isn't available right now". I also have tried changing my password, no impact.
Licensing is M365E3 which includes AzureAD P1
In edge://sync-internals, I see errors about "Error: GenerateCryptoErrorsForTypes@../../components/sync/driver/data_type_manager_impl.cc:42, cryptographer error was encountered:". Under "summary" it shows that Sync Feature Enabled = TRUE.
Tried using Dev Edge and still no dice.
It requires Microsoft to DELETE your Edge Profile FROM THEIR CLOUD SERVERS (in addition to you doing it from Edge). You must have talked to the wrong support department. The people you need to talk to are in EDGE SUPPORT. I believe you have to burn a support incident though, so unless you're on a contract it's $500 I believe (could be wrong on that). We have a bucket of incidents so I pulled one of those and used it.
That should not cost us any money, the issue is CLEARLY a problem on their end, evident by we needing them to get involved to fix it (on their end)
10 Replies
- "Reset sync", under edge://settings/profiles/sync did it for me. This seems to be the "only Microsoft can delete things server-side" option. Initially, it was greyed out. After revoking all sign-ins for that user through Azure and signing into another computer, I could see it after turning sync on. Unfortunately, it deletes all your data, but luckily this account didn't have any.
bmartindcs Hi Brian - did you find a fix for this?
DaveRoet I did not. I opened a support ticket with O365 support, they said wrong department. I then opened a proper paid support/contract ticket with Azure support and no reply either (literally no reply and we have 4 hour SLA). Pretty frustrating to follow all the proper support steps and not even get a response.
bmartindcs and DaveRoet I'm sorry to hear that! I will pass this thread along to our Sync team and ensure you get the support you need.
Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
Same here / Microsoft To Do App doesn't sync either
