Forum Discussion
Edge Profile Sync won't work with Azure AD account - "Sync isn't available right now"
It requires Microsoft to DELETE your Edge Profile FROM THEIR CLOUD SERVERS (in addition to you doing it from Edge). You must have talked to the wrong support department. The people you need to talk to are in EDGE SUPPORT. I believe you have to burn a support incident though, so unless you're on a contract it's $500 I believe (could be wrong on that). We have a bucket of incidents so I pulled one of those and used it.
That should not cost us any money, the issue is CLEARLY a problem on their end, evident by we needing them to get involved to fix it (on their end)
bmartindcs Hi Brian - did you find a fix for this?
DaveRoet I did not. I opened a support ticket with O365 support, they said wrong department. I then opened a proper paid support/contract ticket with Azure support and no reply either (literally no reply and we have 4 hour SLA). Pretty frustrating to follow all the proper support steps and not even get a response.
bmartindcs and DaveRoet I'm sorry to hear that! I will pass this thread along to our Sync team and ensure you get the support you need.
Fawkes (they/them)
Program Manager & Community Manager - Microsoft EdgeCurrently also experiencing the same problem but have been unable to solve this for our tenant, some seem to be working fine and other not. There needs to be some way to "reset stuff behind the scenes" for errors like this as it seems to be some token or similiar that needs regenerating.
Contacted O365, Azure and Windows support with this but noone was able to help. O365 support ended unlinking my device from my Azure Domain and I had to reinstall Windows to get it to be able to connect back to the domain. This did not fix the issue with the syncing in Edge for my account tho.
It requires Microsoft to DELETE your Edge Profile FROM THEIR CLOUD SERVERS (in addition to you doing it from Edge). You must have talked to the wrong support department. The people you need to talk to are in EDGE SUPPORT. I believe you have to burn a support incident though, so unless you're on a contract it's $500 I believe (could be wrong on that). We have a bucket of incidents so I pulled one of those and used it.
That should not cost us any money, the issue is CLEARLY a problem on their end, evident by we needing them to get involved to fix it (on their end)
Hi Deleted,
Could you possibly pass along my details to the Sync team too as I'm encountered the same issue (EA customer) please?
Cheers,
Stephen
Deleted
Your support team need better training!!!
During troubleshooting, they had me log out and log back in (from Edge Sync). I did so. Now that I have, they then tell me they need to erase my profile in the cloud and to back up my settings because it will destroy them. I cannot back up my settings now, since they told me to log out, which removes the local cached copy of said profile. Only AFTER they told me to log out and in did they mention they would be erasing that information from the cloud!
This is not good...
