Forum Discussion
Edge Profile Sync won't work with Azure AD account - "Sync isn't available right now"
It requires Microsoft to DELETE your Edge Profile FROM THEIR CLOUD SERVERS (in addition to you doing it from Edge). You must have talked to the wrong support department. The people you need to talk to are in EDGE SUPPORT. I believe you have to burn a support incident though, so unless you're on a contract it's $500 I believe (could be wrong on that). We have a bucket of incidents so I pulled one of those and used it.
That should not cost us any money, the issue is CLEARLY a problem on their end, evident by we needing them to get involved to fix it (on their end)
Currently also experiencing the same problem but have been unable to solve this for our tenant, some seem to be working fine and other not. There needs to be some way to "reset stuff behind the scenes" for errors like this as it seems to be some token or similiar that needs regenerating.
Contacted O365, Azure and Windows support with this but noone was able to help. O365 support ended unlinking my device from my Azure Domain and I had to reinstall Windows to get it to be able to connect back to the domain. This did not fix the issue with the syncing in Edge for my account tho.
It requires Microsoft to DELETE your Edge Profile FROM THEIR CLOUD SERVERS (in addition to you doing it from Edge). You must have talked to the wrong support department. The people you need to talk to are in EDGE SUPPORT. I believe you have to burn a support incident though, so unless you're on a contract it's $500 I believe (could be wrong on that). We have a bucket of incidents so I pulled one of those and used it.
That should not cost us any money, the issue is CLEARLY a problem on their end, evident by we needing them to get involved to fix it (on their end)
- Cheers for the reply, I'll try and figure out how to get in contact with Edge Support as I've been unable to find any way to reach them... Atleast now I know where to start and what the problem is. Thanks!