Forum Discussion

micahmo's avatar
micahmo
Copper Contributor
May 29, 2019

Can't sign in to Edge Dev with Microsoft Account

When I press the profile icon and then "Sign in", I get a blank popup dialog which never populates. As a result, I can never sign in to sync my profile.

 

Additional Info

  • I'm on Dev build 76.0.167.1.
  • I see the same issue if I go to Settings > Profiles > Sign in
  • I can sign in to my Microsoft account with a similar mechanism in other apps on the same PC (e.g., Mail, To-Do, etc.)
  • I can sign in to Edge Dev with my Microsoft account on other PCs.

 

Anyone else having this issue?

 

 

  • YEONG CHUN YOU's avatar
    YEONG CHUN YOU
    Copper Contributor

    micahmo 

     

    I had the same problem In Windows Server 2019 .

    Try to verify your account.
    Settings-> Accounts-> Your info-> Verify
    This issue was resolved after verifying my account.

     

  • ckozma's avatar
    ckozma
    Copper Contributor

    micahmo DarrenMH I am having the same issue on a domain machine (Azure Workspaces). Look similar but I get a background image. Edge Version 77.0.211.3 (Official build) dev (64-bit).

  • DarrenH's avatar
    DarrenH
    Copper Contributor

    micahmo Thanks for the screenshot and details. I've seen this issue come through before but it ended up fixing itself somehow. Couple of things to call out to help diagnose a bit further.

     

    • There is a new Dev version available (Version 76.0.172.0), make sure you are updated and see if this  resolves the issue.
    • If you have Canary installed, do you have the same results? If Canary not installed, can you install and test?
    • Are you able to log in to outlook.com with no issue?

     

    When you get the chance, let me know the results.

     

    DarrenH

    • micahmo's avatar
      micahmo
      Copper Contributor

      DarrenH Thanks for the response!

       

      • I've updated to Dev build 172.0, and I still see the issue.
      • I installed Canary (175.0), and also see the issue there.
      • I can sign into outlook.com from Edge Dev.

       

      Let me know if there is any other info I can retrieve for you!

      • DarrenMH's avatar
        DarrenMH
        Icon for Microsoft rankMicrosoft

        micahmo Thanks for the prompt reply!

         

        I see you also have a case with Gabriel on this and explains where I've seen this issue. Gabriel and me will sync, build a plan on next steps and communicate back out via the support ticket as this this going to take some research and digging.

         

        We'll be back in touch no later than Monday.

Resources