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micahmo's avatar
micahmo
Copper Contributor
May 29, 2019

Can't sign in to Edge Dev with Microsoft Account

When I press the profile icon and then "Sign in", I get a blank popup dialog which never populates. As a result, I can never sign in to sync my profile.   Additional Info I'm on Dev build 76.0.16...
DarrenH's avatar
DarrenH
Copper Contributor
May 31, 2019

micahmo Thanks for the screenshot and details. I've seen this issue come through before but it ended up fixing itself somehow. Couple of things to call out to help diagnose a bit further.

 

  • There is a new Dev version available (Version 76.0.172.0), make sure you are updated and see if this  resolves the issue.
  • If you have Canary installed, do you have the same results? If Canary not installed, can you install and test?
  • Are you able to log in to outlook.com with no issue?

 

When you get the chance, let me know the results.

 

DarrenH

micahmo's avatar
micahmo
Copper Contributor
May 31, 2019

DarrenH Thanks for the response!

 

  • I've updated to Dev build 172.0, and I still see the issue.
  • I installed Canary (175.0), and also see the issue there.
  • I can sign into outlook.com from Edge Dev.

 

Let me know if there is any other info I can retrieve for you!

  • DarrenMH's avatar
    DarrenMH
    Icon for Microsoft rankMicrosoft
    May 31, 2019

    micahmo Thanks for the prompt reply!

     

    I see you also have a case with Gabriel on this and explains where I've seen this issue. Gabriel and me will sync, build a plan on next steps and communicate back out via the support ticket as this this going to take some research and digging.

     

    We'll be back in touch no later than Monday.

    • micahmo's avatar
      micahmo
      Copper Contributor
      Jun 06, 2019

      DarrenMH I was able to solve this issue by signing into my Windows PC with the Microsoft account with which I was attempting to sign into Edge Dev. In that scenario, Edge picked up my account automatically and signed me in.

       

      It's unfortunate that signing into a Microsoft account is not supported when not signed into the PC with a Microsoft account. Hopefully this functionality will be added at some point.

       

      Thanks for your help!

      • DarrenMH's avatar
        DarrenMH
        Icon for Microsoft rankMicrosoft
        Jun 06, 2019

        Thanks for all the help with this micahmo. I'm not able to reproduce the behavior you are experiencing so I'd like to compare notes to see if/what I am missing.

         

        I set this up the below on my end and tested with results listed. Couple of questions if you don't mind so I can figure this out. Understood if you are done with this as well, we've asked a lot from you.

        • Is the problem account work/student?
        • Is the PC on a domain?

         

        My Testing

        OS: Win10 Pro (1903)

        Edge Dev: 76.;0.176.1 (Official build) dev (64-bit)

        Edge Can: 76.0.181.0 (Official build) canary (64-bit)

         

        Local account (admin type)

        • Installed Edge Insider Dev
        • Installed Edge Insider Can
        • Dev - logged in to outlook.com, I get the sign-in pop screen
          • logged in with a test MSA, able to access sites with sign-in no problems
        • Can - logged in to outlook.com, I get the sign-in pop screen
          • logged in with a test MSA, able to access sites with sign-in no problems

        Local account linked to MSA

        • Dev - Edge picked account automatically, no sign-in issues
        • Can - Edge picked account automatically, no sign-in issues

        MSA account (admin type)

        • Logged in with MSA account
        • Installed Edge Insider Dev
        • Installed Edge Insider Can
        • Dev - Edge picked account automatically, no sign-in issues
        • Can - Edge picked account automatically, no sign-in issues

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