Forum Discussion
Maturity framework for digital transformation
Before I end up going too much further down a rabbit hole with this, is anyone else using an adoption framework that recognises the tech maturity of users?
Ive regularly used something similar to crawl/walk/run/fly but I’d like to put some more structure around it so it’s easy to apply to any tech. For example, if you pick up anything from the MOCA stack, you can show stages of maturity as people integrate it into their work.
The challenge is that I often see organisations push out a new tool and expect radical change without addressing the basics. If we can provide a flexible, visual for decision makers and a rough roadmap for project managers/learning & development/change, we can be realistic about what to expect.
Keen to hear what others use or if that sort of resource would be useful.
5 Replies
I’ve seen the crawl/walk/run/fly model work well, but adding structured milestones tied to tech maturity really helps set expectations. Some organizations complement it with a visual maturity matrix showing proficiency levels, adoption stages, and impact on workflows—this helps decision-makers see realistic outcomes and guides project managers on training priorities.
A flexible framework like this is definitely useful, especially when introducing multiple tools across teams, because it prevents overestimating adoption and highlights where foundational skills need reinforcement before scaling.Hello! I think this is a most excellent point. I attempted to start a digital literacy movement last year with this survey but sadly got little interest. Let's see if any of my MVP friends who worked on the Maturity Model have any thoughts on this and love MOCA. With perhaps a Copilot Agent! Simon Hudson Sharon Weaver Merethe_Stave Rishi Nicolai (ADOPTION AND CHANGE SPECIALIST) and not able to tag here Darrell Webster, Marc Anderson ... Hackathon idea?
I realize I am super late to this discussion; I just found it! But I would love to be part of any digital maturity model development. Especially one that could be adapted to different kinds of situations. For example, where I work at the Comptroller of Maryland, we are in the process of modernizing our state financial systems from a 30+ year old COBOL mainframe system to a modern, cloud-based ERP. Big leap in work based digital and technical knowledge and skills. We currently have over 5K users, and I believe we will have more when the new system is able to be utilized for JIT reporting, dashboards, etc. Any kind of advice, new models or ones to consider, etc. would be greatly appreciated. I would also love to work with others on designing a model as well.
Thanks for the shout out! A group of us work on something called the Maturity Model for M365. Take a look and let us know if you have any questions. Feel free to join us on the monthly calls as well!
Thanks Lesley Crook and SharonWeaver! I've done some reading on the Maturity Model for M365, but it would be great to hear how it's implemented. I like how the levels are articulated and it seems like a great model from a governance perspective.
Maybe what I'm thinking about is change management required between the levels along with the additional skilling and resourcing needed to achieve them.
