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y_s's avatar
y_s
Copper Contributor
Dec 18, 2024

Copilot in Outlook - email draft issue

The user encountered an issue when attempting to create a draft in Outlook using Copilot. Despite being able to use the coaching function without any problems, an error message appeared when he tried to create an email message, as shown in the attached screenshot.

Note: The user has already tried rebooting the PC and app, and using a shorter prompt.

Is there a solution for this problem?

 

 

1 Reply

  • JoannaVa's avatar
    JoannaVa
    MCT
    Jan 02, 2025

    Happy New Year y_s.

    For the issues with Copilot in Outlook when drafting emails, here are a few troubleshooting steps you can try:

    Check for Updates: Ensure that both Outlook and Copilot are up to date. Sometimes, updates can resolve compatibility issues.

    Restart Outlook: Close and reopen Outlook to see if the issue persists.

    Review Permissions: Make sure that Copilot has the necessary permissions to access and draft emails in Outlook.

    Clear Cache: Clearing the cache in Outlook can sometimes resolve issues with add-ins and integrations.

    Disable and Re-enable Copilot: Go to the add-ins section in Outlook, disable Copilot, and then re-enable it.

    Check Internet Connection: Ensure you have a stable internet connection, as Copilot relies on online services to function properly.

    Hope this helps 😊

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