Forum Discussion
Cannot access admin.microsoft.com – need Global Admin role assignment
Buongiorno,
ho acquistato una licenza Microsoft 365 Premium, ma il mio account non risulta amministratore del tenant.
Non posso accedere al portale https://admin.microsoft.com/?utm_source=copilot.com (errore: “non hai accesso”) e non ho alcun altro account amministratore disponibile.
Ho necessità di diventare Global Administrator del tenant per abilitare funzionalità avanzate come Copilot Studio.
Il supporto Microsoft mi ha indirizzato qui per avviare la procedura di verifica e recupero del ruolo amministrativo del tenant (“tenant admin recovery”).
Chiedo assistenza per:
- identificare il tenant associato alla mia licenza,
- verificare l’assenza di un amministratore globale,
- assegnare il ruolo Global Admin al mio account.
Grazie per il supporto.
Cordiali saluti,
3 Replies
Thank you for your kind reply
It sounds like you're dealing with a tenant administration issue rather than a licensing problem.
Since you don't have access to the Microsoft 365 admin center and there are no known Global Administrator accounts available, the next step is typically the tenant admin recovery process. Microsoft Support will need to verify ownership of the Microsoft 365 tenant before they can assist with restoring Global Administrator access.
To help speed up the process, be prepared to provide details such as:
- Your Microsoft 365 subscription or billing information.
- The domain associated with your Microsoft 365 tenant.
- Proof of ownership (if requested).
- The email address of the account that should become the Global Administrator.
Once ownership has been verified, Microsoft can determine whether any Global Administrators already exist and guide you through the appropriate recovery procedure. I hope you're able to regain admin access soon so you can configure services like Copilot Studio.
Hi AndreaS_PR, this sounds like a tenant admin recovery situation. The community cannot assign Global Administrator rights, so Microsoft support will need to verify tenant ownership. Prepare proof such as billing ownership, domain ownership, tenant details, and the subscription account, but do not post those details publicly.
