Forum Discussion
URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help
Good news! We received a formal letter from Microsoft that the CSP Direct Bill Termination notice was sent in error and there is no issue.
As such, our concerns do not need any attention here. I appreciate the time anyone has taken reading this and I hope that this information may be useful to other partners if they have been in the same situation.
Thank you for sharing your experience — it sounds very similar to what we are currently navigating with CSP Direct Bill eligibility. Microsoft support has acknowledged that there are visibility gaps in Partner Center when tenants are associated with both Direct Bill and Indirect Reseller. The tool we were told to use to monitor revenue does not separate Direct and Indirect revenue. We are now working to reconcile revenue classification for our organization, as we do not operate as an indirect reseller, yet Microsoft support indicates that part of our revenue is indirect, and the remaining Direct revenue does not meet the eligibility threshold.
Since you mentioned that Microsoft was able to assist you successfully, would you be willing to share how you escalated or what steps led to a resolution? Any guidance on which internal teams were most effective would be incredibly helpful as we work to get clarity and maintain our Direct Bill status.
Thank you in advance for any insight you can provide!