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ShayD's avatar
ShayD
Copper Contributor
Feb 05, 2026
Solved

URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help

We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexpla...
  • ShayD's avatar
    Feb 06, 2026

    Good news!  We received a formal letter from Microsoft that the CSP Direct Bill Termination notice was sent in error and there is no issue.

     

    As such, our concerns do not need any attention here.  I appreciate the time anyone has taken reading this and I hope that this information may be useful to other partners if they have been in the same situation.

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