Forum Discussion
ShayD
Feb 05, 2026Copper Contributor
URGENT: CSP Direct-Bill Termination. Mistakenly. Support Exhausted, Customers at Risk. MSFT, Help
We are a longstanding Microsoft partner (AOS-G and CSP Direct Bill) and urgently need escalation. Our support channels, including GetHelp escalation, have been unable to resolve or explain an unexpla...
- Feb 06, 2026
Good news! We received a formal letter from Microsoft that the CSP Direct Bill Termination notice was sent in error and there is no issue.
As such, our concerns do not need any attention here. I appreciate the time anyone has taken reading this and I hope that this information may be useful to other partners if they have been in the same situation.
ShayD
Feb 06, 2026Copper Contributor
Good news! We received a formal letter from Microsoft that the CSP Direct Bill Termination notice was sent in error and there is no issue.
As such, our concerns do not need any attention here. I appreciate the time anyone has taken reading this and I hope that this information may be useful to other partners if they have been in the same situation.