Forum Discussion
Unified for Partners (UfP) - Pricing
Thank you for your feedback NickG
I have shared it internally with the team and they are aware. Now to set expectations, I can share this feedback but I can't promise they will make any changes because of it. 🤩
The team has responded with:
The best place to direct partners with concerns here is to have them connect with their CSAM (The customer support account manager), who manages their existing contracts. They have the best accurate information to share.
I hope this helps a little bit and know that your feedback has been heard!
Best- jill
I'm waiting to hear back at the moment after emailing our CSAM, but you only have to have a bad month of having to open a few extra support tickets and that cost per ticket sky rockets as you lose discount. I'd like to know if you will get credit back for tickets where you open them and then its found to be a back end issue or a bug that needs to be fixed and you have no control over.
It's my understanding you can get credited back for those situations through your CSAM. They can't abuse that privilege though so you may only be entitled to a few credits back throughout the year.
Does the new unified pricing affect you negatively? For us it will be 8x what we are paying now and eat in to the already small margins we are making.
It’s a substantial negative for us for with no additional services that we would be looking to make use of. Initial calculations of probably 4x our current support costs. We are currently looking at our cost base and the impact is going to have on margins moving forward. Over the last few years we’ve been under cut by a number of partners of which some have been selling at below cost just to win the business. We have a number of customers that are licence only, but moving forward I don’t see how we will be able to do this on such tight margins already.