Forum Discussion
Unified for Partners (UfP) - Pricing
Thank you for your feedback NickG
I have shared it internally with the team and they are aware. Now to set expectations, I can share this feedback but I can't promise they will make any changes because of it. 🤩
The team has responded with:
The best place to direct partners with concerns here is to have them connect with their CSAM (The customer support account manager), who manages their existing contracts. They have the best accurate information to share.
I hope this helps a little bit and know that your feedback has been heard!
Best- jill
Our CSAM pointed us here to try and get the attention of other CSPs. We would encourage you to run your numbers sooner than later by using the UfP Partner Datasheet(attached) provided by Microsoft recently. If other CSPs are interested in banding together here and drafting up a more formal complaint please reach out.
For example: You are doing 10M in CSP revenue and it's split 50/50 between Licensing and Azure. You open less than 6 cases per 1M, so less than 60 cases a year. You then receive the best discount possible of 40%.
Azure - 5M*2.4%=$120,000
Non Azure - 5M*1.6%=$80,000
Annual cost for Unified support - $200,000 --> I'd bet this is a huge increase over Premier support and it only gets worse as your revenue grows up to 50M before you jump to the next tier.
Agree with Nick after doing some calculations based on TTM revenue for Azure/Non-azure.
The discount will be very important to retain some margin. Based on first calculations the cost of support could range from 1,59% of revenue down to 0,8% but this is still a massive (nominal) amount for CSP's in category C (100-500 Mio)
Raising the revenue while maintaining a low(er) case rate is the only way to keep the discount.
It appears the case rate value as displayed in Partnercenter (despite showing x.00 so two decimals) is actually rounded to a whole number. To get in the highest discount tier you need a case rate lower dan 6 as of course a rounded 6 isn't lower than six you would need to increase revenue/decrease # tickets to get an average below 5,5 where it flips to 5.
While in your calculation solution of choice, it might also be good to check how many customer surveys to send out to meet customer success survey requirement for the Support Services Designation. Sending out just 30 is definitely too low, one ⭐ will prevent you from achieving a passing score and that was needed to achieve the SSD, because without the SSD there is no discount at all....