Forum Discussion
Unable to generate keys to perpetual software
Hello. We're indirect provider and we need to provide support for end customers who purchased perpetual software licenses. When they hit the limit of software activation we need to create support ti...
Hi Karol,
searching for the error message leads to https://learn.microsoft.com/en-us/partner-center/customers/gdap-faq#what-action-must-a-partner-perform-for-a-715-123220-error-or-anonymous-connections-aren-t-allowed-for-this-service-
quote:
Change how you connect to Microsoft to let the identity verification service run properly. It helps ensure that your account isn't compromised and is compliant with regulations to which Microsoft must adhere.
Things you can do:
- Clear your browser cache.
- Turn off tracking prevention on your browser or add our site to your exception/safe list.
- Turn off any Virtual Private Network (VPN) program or service that you might be using.
- Connect directly from your local device rather than through a virtual machine (VM).
other steps to troubleshoot/determine where problem originates:
- is this error occurring for ALL accounts trying the action?
- is this error occurring on ALL locations (home, office LAN)?
- using ANY browser? (optionally in safe mode which sometimes solves some quirks in MS logons to websites)
Good luck!
Martijn
Thank you for providing link to similar issue. Unfortunately we've seen this already and solution is similar to the answer we've got from Microsoft support.
This is not working for us. We've tried all suggested things we should do and we still get error message. Right now we are unable to provide support for our customers. We are not able to increase activation limit.
We believe that there's something wrong on Microsoft side. To make it worse key generation is not available through an API so we are not able to do another approach to this.
- JillArmourMicrosoft
Community Manager
Wow! Thank you for the great response MartijnBreet!
The team stated this would have to go thru support for assistance, so I don't have anything else to add here from them.
