Forum Discussion
Supporting customer's BC Environment without reseller link
Hi
A customer has asked us to help them, but they would rather not accept the reseller link. They say that they have previously received support from another supplier w/o accepting a reseller l...
Nick_Beacroft If the partner wanted to introduce an alternative process, they could create their own and use that to attest on behalf of the customer in Partner Center.
Regards,
Microsoft CSP Licensing Concierge
Attesting the MCA for the customer is only for license provisioning and does not provide the partner with access that the DAP reseller link 'can' do. Noting that all partners should be moving to GDAP, which requires different approval links the customer must still accept to allow a partner access.
If the customer is unwilling to accept DAP or appropriate GDAP roles, then the only options are as I described.
If the customer is unwilling to accept DAP or appropriate GDAP roles, then the only options are as I described.
My reply's were to answer the original question, which is:
They say that they have previously received support from another supplier w/o accepting a reseller link, but instead filling out a web form.
I spoke with the Microsoft Sr Partner Tech Strategist, who confirmed my response.
If you're adding a point about the DAP/GDAP, then thank you very much.
Since the OP hasn't responded, I'm assuming our replies have been helpful, so I'll go ahead and disengage. Thanks Nick
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- You're most welcome.
Regards,
Microsoft CSP Licensing Concierge
