Forum Discussion
Supporting customer's BC Environment without reseller link
Hi
A customer has asked us to help them, but they would rather not accept the reseller link. They say that they have previously received support from another supplier w/o accepting a reseller l...
I'm moving this post to the CSP community & adding a label since your question is pertaining to the reseller process.
Regards,
Microsoft CSP Licensing Concierge
Regards,
Microsoft CSP Licensing Concierge
- Adding that it is not possible for the any partner to have sold CSP BC licenses without the customer accepting the reseller link. With DAP this could have been with or without admin permissions, so perhaps for the previous partner this was without. It would have allowed them to sell licenses but not have admin access.
If you don't know about GDAP yet, which replaces DAP and provides an improved least privilege partner to CSP customer access model, then I recommend learning about this and perhaps this would be more acceptable to the customer.
Without partner access DAP/GDAP your users would need to be invited as guests or added as users in the customer's tenant. These users would need the D365 admin role anyway, and possibly a BC license to provide support.
Also, without the correct partner access you cannot raise support requests on the customer's behalf with Microsoft. And in a true CSP model, the partner providing the licenses should be responsible for any escalations to Microsoft.- Hi
Thanks so much for all your answers.
Just to clarify. The customer has already bought the environment, so they must have accepted the MCA (as my understanding is that they cannot buy licenses w/o accepting the MCA)
My issue is that the customer would like us to support them in the BC environment w/o accepting a reseller link.
Is that possible? Our first thought was to ask the customer to assign a license to one of our consultants and through that license be able to support them.
Would that be the correct solution (w/o reseller link acceptance?)
Thanks. 🙂- Yes, they must have agreed to the MCA otherwise the licenses could not have been provided by the other partner.
To support the customer without the reseller link acceptance, your consultants will need either an invited guest account or a user account in the customer's tenant. This account will need Dynamics 365 administrator role and, in some cases, an appropriate license.
So, with the customer not willing to accept your reseller link, they will have to manage your consultants access, and provide additional licenses at their cost.
They also do not benefit from you being able to raise support requests on their behalf.
From your perspective as the partner, you get zero accreditation towards solution partner designations, or incentives. You're doing all the work and license (shop) partner gets all the kudos.
