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NickG's avatar
NickG
Brass Contributor
Apr 14, 2026
Solved

Unified for Partners (UfP) - Pricing

We are a Microsoft Direct CSP currently purchasing Premier Support for Partners (PSfP). With Premier support we are allowed 30 cases/year and after that you have to pay approx. $650/case. We do a goo...
CSP
direct
Partner question
  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Apr 14, 2026

    Thank you for your feedback NickG​

     

    I have shared it internally with the team and they are aware. Now to set expectations, I can share this feedback but I can't promise they will make any changes because of it. 🤩

     

    The team has responded with:

    The best place to direct partners with concerns here is to have them connect with their CSAM (The customer support account manager), who manages their existing contracts.  They have the best accurate information to share.

     

    I hope this helps a little bit and know that your feedback has been heard! 

    Best- jill

     

JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
Apr 14, 2026

Thank you for your feedback NickG​

 

I have shared it internally with the team and they are aware. Now to set expectations, I can share this feedback but I can't promise they will make any changes because of it. 🤩

 

The team has responded with:

The best place to direct partners with concerns here is to have them connect with their CSAM (The customer support account manager), who manages their existing contracts.  They have the best accurate information to share.

 

I hope this helps a little bit and know that your feedback has been heard! 

Best- jill