Forum Discussion
Customers asking to contact Microsoft support directly while under CSP?
Hi folks How do you deal with a customer who wants to connect with Microsoft support directly instead of relaying their issues through CSP? Some are legitimate issue and some are minor. However, cu...
Thank you. I am aware of the CSP relationship and how account ownership works and I do appreciate your response.
The question is more for other CSP colleagues in the community. How do you make your customers understand that through CSP, there is value?
The question is more for other CSP colleagues in the community. How do you make your customers understand that through CSP, there is value?
OOh, I see.
I was thinking that maybe re-wording these benefits might help,
but I definitely agree that others might give their input, so let's see what suggestions may come.