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AramGTI's avatar
AramGTI
Copper Contributor
May 28, 2025
Solved

My Partner Center Account Was Suspended – Need Clarification and Support

Hello Microsoft Tech Community officials, Our Microsoft Partner Center account has been suspended, both as a Microsoft AI Cloud Partner Program and as a Cloud Solution Provider (CSP) Indirect Resell...
CSP
Indirect reseller
Partner question
  • RaymondDamphousse's avatar
    RaymondDamphousse
    Jul 31, 2025

    We had a partner get this and were able to resolve. 

    In their case, not sure if it is the same for all, in PartnerCenter, it was the VC (Verifiable Credentials) step that needed to be re-established. 

    Something to check. 

JillArmourMicrosoft's avatar
JillArmourMicrosoft
Icon for Community Manager rankCommunity Manager
May 29, 2025

Hello! I have moved your post to our CSP partner community board in hopes others can share how they got through this situation. I have also inquired internally to see what comes back, but I don't always get a response. 

AramGTI's avatar
AramGTI
Copper Contributor
Jun 09, 2025
Hello,
 
A few days ago, we received a standard response to our support request through Microsoft Partner Support, referring to article 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that our accounts have been suspended without any justification. Unfortunately, this is not only a problem we are experiencing; we observe that many similar partners are going through the same process.
 
At this point, the fact that no reason is given, no solution is offered, and that the re-evaluation process is not possible in this cycle of uncertainty leaves us business partners seriously helpless. We have completely ceased our activities and our inability to receive any guidance or support is causing serious business losses and psychological liabilities.
 
In this context, I would like to convey a few important points to the competent authorities:
- It is unacceptable for partners to be so easily excluded from the system they have worked so hard for and to be denied access without any explanation.
- Microsoft needs to manage a more transparent, fair and communicative process with its partners.
- I would like to emphasize that this is not only my problem, but a common problem for many partners.
 
In conclusion, we now want a clear answer to the following questions:

- Should we leave this platform completely?

- Or should we remain on this system without any support and continue to wait in despair as a result of an unexplained decision?

 

I strongly request that this entire process be communicated to Microsoft's senior representatives and that a more constructive and solution-oriented approach be taken towards partners.

Behind every suspended account there is more than data - there are people, hopes, families and sleepless nights. Please, let it be the moment when this silence turns into support.

Best regards,

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