Forum Discussion
My Partner Center Account Was Suspended – Need Clarification and Support
We had a partner get this and were able to resolve.
In their case, not sure if it is the same for all, in PartnerCenter, it was the VC (Verifiable Credentials) step that needed to be re-established.
Something to check.
Community ManagerHello! I have moved your post to our CSP partner community board in hopes others can share how they got through this situation. I have also inquired internally to see what comes back, but I don't always get a response.
- Hello,A few days ago, we received a standard response to our support request through Microsoft Partner Support, referring to article 4.b of the Microsoft AI Cloud Partner Program Agreement, which states that our accounts have been suspended without any justification. Unfortunately, this is not only a problem we are experiencing; we observe that many similar partners are going through the same process.At this point, the fact that no reason is given, no solution is offered, and that the re-evaluation process is not possible in this cycle of uncertainty leaves us business partners seriously helpless. We have completely ceased our activities and our inability to receive any guidance or support is causing serious business losses and psychological liabilities.In this context, I would like to convey a few important points to the competent authorities:- It is unacceptable for partners to be so easily excluded from the system they have worked so hard for and to be denied access without any explanation.- Microsoft needs to manage a more transparent, fair and communicative process with its partners.- I would like to emphasize that this is not only my problem, but a common problem for many partners.In conclusion, we now want a clear answer to the following questions:
- Should we leave this platform completely?
- Or should we remain on this system without any support and continue to wait in despair as a result of an unexplained decision?
I strongly request that this entire process be communicated to Microsoft's senior representatives and that a more constructive and solution-oriented approach be taken towards partners.
Behind every suspended account there is more than data - there are people, hopes, families and sleepless nights. Please, let it be the moment when this silence turns into support.
Best regards,
Jill, can you assist me as well? I've attempted this twice and keep getting the response from support that they don't have to tell me why its suspended. I know it was suspended due to timed out verification. I have resolved that now, but cant resolve the suspended account.
- JillArmourMicrosoft
From what I have seen both in the boards and through partners (even since my last post in June) is that their decisions are final and even with submitting support tickets the outcome is unlikely to change. I'm so sorry.
- JillArmourMicrosoft
I'm sorry, I don't know how to help you, can you log a new support ticket for this?
I have created support tickets 3 times. They dont try to assist with the fix. They just quote that Microsoft has the right to cancel for any reason and doesnt have to give me an explanation or help me.
