Forum Discussion
Microsoft taking away a customer
Hi, a client of mine was approached by Microsoft and is about to sign them up directly via an Enterprise Agreement. We have had this client for over 2 years and they have licenses with us through C...
- Ok, so after reaching out to Microsoft partner support and calling the representative involved in signing up the customer, I was told that the intention is not to remove the reselling partner. On the Enterprise Agreement we will be listed as the reseller. I am not sure how get paid but I was told to make sure to be able to transact EAs. Thanks everyone.
LicensingConcierge1
Microsoft
MicrosoftHi Mmk2118
The only suggestion that I have is that you speak with your customer, since they'd have to agree to work with Microsoft 
.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge
- Thanks LicensingConcierge but it seems that Microsoft is pressuring them into the switch.
Is that not against the Partner agreement?
Why would we, as Partners, bring customers if they're going to be taken away by Microsoft?
Thanks- LicensingConcierge1
Hi Mmk2118
How to Report a Compliance Concern | Microsoft Legal
Hope this helps
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- Hi LicensingConcierge1,
Thank you. I filed a report as I think it's very unethical. Why would we partner with Microsoft if they just act like this? It seems that at the very least they should have contacted us and also made sure it was in the best interest of the client. They have not and it is not.
