Microsoft Partner Center Verification - 27 days without resolution or actionable feedback

Subject: Microsoft Partner Center Verification – 27 Days Without Resolution or Actionable Feedback

Hello Microsoft Partner Support / Partner Compliance Team,

I am posting here in the hope that someone from Microsoft who has access to the relevant verification results can assist me with an ongoing issue with my Microsoft Partner Center verification.

I have now been trying to resolve this issue for 27 days. Despite contacting Microsoft support multiple times and opening several support tickets, I still haven't received a clear explanation of what needs to be updated, changed, or corrected to complete my organization's verification.

My indirect reseller status is also still showing as Pending, and I am unable to get a clear answer about what is preventing the process from moving forward.

The generic email response I have repeatedly received states:

"We've reviewed your appeal for verification. Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification. We have closed your application."

Unfortunately, this response does not identify which verification check has failed or explain what information needs to be corrected.

My application appears to be stuck at the Contact Information and Identity Verification stages. Furthermore, the Fix Now / Resolve Now option is not appearing, meaning I have no way to address or resubmit the information through Partner Center.

I am becoming increasingly frustrated because, despite my repeated efforts to resolve this matter through the official support channels, I feel that I am simply receiving generic responses rather than having my case reviewed by someone who can actually investigate the issue and help me resolve it.

I am requesting the following:

1. A manual review of my Partner Center verification application by someone who has access to the actual verification results.
2. Specific clarification of which verification checks have failed and what information needs to be corrected.
3. Assistance in resolving the issue so I can complete verification and progress my indirect reseller application.
4. Reopening or resetting my application if necessary, so I can correct any outstanding issues.

I have made every effort to complete the process correctly and have repeatedly contacted support in good faith. However, without specific feedback or access to someone who can review the underlying verification results, I am unable to move forward.

I would genuinely appreciate it if a real person from Microsoft Partner Support, Partner Compliance, or the relevant verification team could contact me directly and provide clear, actionable guidance.

For reference, my details are:

Organization: Verasura UKI Ltd
Microsoft Partner ID: 7163240
Support Ticket Number: 2610270050005027
Indirect Reseller Status: Pending

I can provide any additional documentation or information required to assist with the review.

Thank you for your time and assistance. I sincerely hope someone can help bring this matter to a resolution.