Forum Discussion
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
Hi there.
After some tickets I've found a "smart" support agent who wrote me a solution. I don't know if this could be the right way to solve your problem, but in my case this solved and I've been able to obtain the "active" status again.
I can share the answer and the proposed solution as is from Microsoft Partner Support:
"Greetings for the day.
Thank you for contacting Microsoft Partner support, I would like to inform that you have reached the offboarding team and as per investigation we found that you CSP tenant is suspended.
In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. For more information on why your account was suspended, you can refer https://learn.microsoft.com/en-us/partner-center/suspended-partner-center-account#why-partner-center-accounts-are-suspended
For re-enrolling in CSP you will need to create a new tenant and use it for enrollment process. Please refer to the below article for creating a tenant and for CSP enrollment:
- https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant
- https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-create-new-tenant
- https://learn.microsoft.com/en-us/partner-center/enroll/enrolling-in-the-csp-program
If you need further assistance regarding CSP enrollment or creating a tenant kindly create a ticket with relevant team. Also, we won't be able to provide any further information apart from referring to the notice of suspension.
Thank you for your understanding and cooperation in the process."
Another tip that is not written in the support email:
- create a new Entra ID tenant within the main Azure Entra ID tenant; use same region as the main one.
- create a global administrator in the new tenant
- in Partner Center, in account settings, Tenants, associate the new tenant using account you just created
- Signoff from browser session
- open new browser session and login to partner center with the global admin from the new tenant
- in account setting start a new Program registration for CSP indirect program
- you'll be asked to confirm MPN ID that will be your Company main MPN ID used for your previous CSP transaction
- accept MPA under Agreements
As a new tenant is created to manage CSP, you should send new Indirect Reseller relationship request to your customers.
Now I see that I'm currently in Active status with the same MPN ID.
This solved my problem!
Hope this could be helpful you too!!!
Pax8 sent an advisory email to their clients just now:
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Dear Partner,
This is a service alert is a request for you, as a Microsoft CSP partner, to review and verify your business information in Partner Center.
As part of the Microsoft CSP partner program, partners are required to ensure their CSP legal information in Partner Center is kept up to date. Microsoft will actively review the information to ensure accuracy. If Microsoft suspects any information is not accurate, it will trigger a verification for data validation. Additionally, any change/changes made to CSP partner legal information will also trigger a verification for data validation.
If a CSP partner is selected for a verification of its legal information, the partner will be notified in the Global Admin Action Center within Partner Center. Failure to complete the verification process within 30 days may result in a failed/rejected state, and subject to CSP suspension/offboarding. If suspended/offboarded, no new orders will be allowed under the CSP partner MPN ID and existing orders may be required to be transferred to another CSP partner for services to remain. Additionally, Microsoft may contact end customers directly to notify them of a partner’s deauthorization.
To ensure your CSP partner enrollment is in good standing, Pax8 recommends your Global Admin regularly checks your Action Center within Partner Center for notifications and important updates. Partners can also check their CSP partner status in Partner Center under Account Management. If any changes to the legal information in Partner Center, partners should be prepared to submit appropriate supporting documentation.
If your account is compliant but is not reinstated to an active state, please submit a support ticket with Microsoft directly. Due to compliance, Microsoft will not release any information regarding a partner deauthorization to Pax8. To learn more about CSP suspensions, click http://sendgrid.pax8.com/ls/click?upn=u001.xm6XLzyxkr04M92zFhdxRte-2BxmXWwpmEVttkLW5LgwSwx-2FtBc8435G60-2BgdjSxHxNU8tQd9V9b9yFi9EHu5IAnhS-2FlcO9X98abyzGxcDAy5SZf4-2BLx-2BI-2FBprMTtHW5mXt-2B2Sbd928EdmwhEjgTEKBw-3D-3D8FjR_oaWK71-2BrwCQjxQiNHDKmxalJNozitiIWt5UiItXiwozYhBVhcXRoFk7ZVYYevEyYobPpNimEuD1ezWmvzJrpbPRdnadotidGSQilLfA0HFrXAg0oCaF-2FBvUjOcEiEhu-2BPQXLcJMqHaXhNHIYqZTG6Vc1rhE3kdtDoQNYbzcYGnz5uEFkRDjD1pora0NrE4pU78lsikP8Lze7UBUgPZ02BXBvdUt7A1UsLCzrrnrLda7l33P3-2BTGOOi-2FErIe8JhKkGSpI5dIXTBCK8MlzIc5A8MUWM-2FWw52rfmrvq-2Fzm7VQW0Urxa3Om8cK8Mm66SfM6eIVLElqguzpvzPO0uui5nJY06VE6nTX1wT78CejNRqonhnFoQPUgihtkg1-2BdaXa9Iab0auGDDeOiX3wvDsuHwMvxILLT3TMB61YMtf-2FIA70Dz8ArXss2hN2EGSPFo9Nma0y42uzOSFEL1KPHWBYEBTw-3D-3D.
Do not respond directly to this message, which was sent via auto-attendant.
Thank you,
Pax8 Alerts
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I suspect that more and more of their customers are being hit by this issue. Unfortunately, Microsoft does not seem to be sending alert emails from the Partner Center in a timely manner, and it's catching many of us unaware. It appears the only solution is to check the Partner Center at least twice a month, as you can be de-authorized after one month and without any email notification that there is an issue with your account.