Forum Discussion
Microsoft CSP - Indirect Reseller Status is Suspended and Can't Get Fixed
Hi there.
After some tickets I've found a "smart" support agent who wrote me a solution. I don't know if this could be the right way to solve your problem, but in my case this solved and I've been able to obtain the "active" status again.
I can share the answer and the proposed solution as is from Microsoft Partner Support:
"Greetings for the day.
Thank you for contacting Microsoft Partner support, I would like to inform that you have reached the offboarding team and as per investigation we found that you CSP tenant is suspended.
In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. For more information on why your account was suspended, you can refer https://learn.microsoft.com/en-us/partner-center/suspended-partner-center-account#why-partner-center-accounts-are-suspended
For re-enrolling in CSP you will need to create a new tenant and use it for enrollment process. Please refer to the below article for creating a tenant and for CSP enrollment:
- https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant
- https://learn.microsoft.com/en-us/entra/identity-platform/quickstart-create-new-tenant
- https://learn.microsoft.com/en-us/partner-center/enroll/enrolling-in-the-csp-program
If you need further assistance regarding CSP enrollment or creating a tenant kindly create a ticket with relevant team. Also, we won't be able to provide any further information apart from referring to the notice of suspension.
Thank you for your understanding and cooperation in the process."
Another tip that is not written in the support email:
- create a new Entra ID tenant within the main Azure Entra ID tenant; use same region as the main one.
- create a global administrator in the new tenant
- in Partner Center, in account settings, Tenants, associate the new tenant using account you just created
- Signoff from browser session
- open new browser session and login to partner center with the global admin from the new tenant
- in account setting start a new Program registration for CSP indirect program
- you'll be asked to confirm MPN ID that will be your Company main MPN ID used for your previous CSP transaction
- accept MPA under Agreements
As a new tenant is created to manage CSP, you should send new Indirect Reseller relationship request to your customers.
Now I see that I'm currently in Active status with the same MPN ID.
This solved my problem!
Hope this could be helpful you too!!!
I am in the same situation.
Microsoft support always responds with the same thing, to review the requirements. I have checked them again and again and the status is always the same CSP indirect account suspendedPlease Help me. I need to resolve it.
- We have not been able to resolve this in almost half a year of trying, including getting Rob Rae from Pax8 (a founder) involved and talking directly to Microsoft.
We even had Pax8's Microsoft representative open a ticket with Microsoft (yes, a Microsoft representative opened the ticket on ours and Pax8's behalf), and it was closed with the same copy-and-paste behavior.
I do not see a way forward. Thankfully, Pax8 is still able to sell us Microsoft subscriptions somehow, but we cannot use things like Lighthouse.- Maybe a redundant question, but do you meet the CSP Reseller requirements? More specifically the CSP revenue threshold?
I know that Microsoft suspends CSP Reseller status at partners whom do not meet this threshold. And you can only re-enroll after 12 months to try again meet the threshold.
I'd also double check with PAX8 regarding their 'fix'. As your CSP Reseller status is suspended, they are not able to use your PartnerID (MPN) anymore. So their fix most likely involves in using a different partner's PartnerID, or none at all. Which means you get 0 recognition anymore (which in turn will not help in achieving the CSP Reseller threshold for next year).- Yes, we are significantly over the monthly spend threshold, and in any case, we were suspended before Microsoft started enforcing that.
If we didn't have the Pax8 fix, then we would not be able to onboard any more customers. So, for better or for worse, we have to deal with it.
As for what caused the issue - or how to fix it - we have no idea. Microsoft's reps will only copy-and-paste the same text into our tickets as they close them. They even copy-and-paste the same text into tickets opened by other Microsoft reps, and by Pax8.
I do know that this all happened after I updated our address in the partner center to our new business location. We still own the old address, so I wish that I had never done that. My recommendation to other resellers is to never touch anything in Partner Center after it's set up. Any change can lead to a mess like we now have.
