Forum Discussion

Brass Contributor

Apr 23, 2024

Solved

Lighthouse GDAP setup is sending too many email notifications

We (an MSP) are in the process of setting up GDAP relationships via Microsoft 365 Lighthouse, to better manage our clients' tenants. We are also cleaning up old clients from our Microsoft Partner C...

Partner question

Mikhail_Bloomfield
May 08, 2024
esd087
I think the place to manage who gets GDAP emails is in Microsoft Partner Center > Account settings > User management. Any user with 'Admin agent' will get these emails. See here: https://learn.microsoft.com/en-us/partner-center/gdap-obtain-admin-permissions-to-manage-customer

It says "Appropriate roles: Admin agent" which is a role inside User management. Unfortunately it looks like you can't have people be an admin for Partner Center and not get those GDAP emails.

LicensingConcierge1

Former Employee

Apr 23, 2024

Hi esd087

Thank you for posting to the community. Please CIL:

Through a lot of these GDAP changes, our employees are receiving a TON of GDAP email notifications (ex: "Your granular admin relationship with [Client Name] has been terminated" or "the customer approved your granular admin relationship request"). As best I can tell, this appears to be related to the templates/roles/permissions settings in the Lighthouse GDAP setup. However, I can't specifically find where to change this.

While I cannot provide tech support, I am can provide you with resources that may help you resolve this notification/alert issue. Please review the following link to edit or delete an email notification that may have been set - Create and manage alert rules in Microsoft 365 Lighthouse - Microsoft 365 Lighthouse | Microsoft Learn

What can I change to reduce the number of people in our MSP organization who receive GDAP notifications?

If they're inactive and you need to remove them - Manage inactive users in Microsoft 365 Lighthouse - Microsoft 365 Lighthouse | Microsoft Learn

If you've identified potential risky sign-in attempts - View and manage risky users in Microsoft 365 Lighthouse - Microsoft 365 Lighthouse | Microsoft Learn

The links above can be found in Partner Center (sign in req'd).

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.

Regards,

Microsoft CSP Licensing Concierge

esd087

Brass Contributor

Apr 30, 2024

Thank you, but this was not helpful. The alert rules in Lighthouse apply to setting up alerts on client tenants, not alerts for the partner/reseller that is managing Lighthouse. Inactive users and risky users have nothing to do with what I'm asking.

Mikhail_Bloomfield
Brass Contributor
May 08, 2024
esd087
I think the place to manage who gets GDAP emails is in Microsoft Partner Center > Account settings > User management. Any user with 'Admin agent' will get these emails. See here: https://learn.microsoft.com/en-us/partner-center/gdap-obtain-admin-permissions-to-manage-customer

It says "Appropriate roles: Admin agent" which is a role inside User management. Unfortunately it looks like you can't have people be an admin for Partner Center and not get those GDAP emails.
- esd087
  Brass Contributor
  May 08, 2024
  Mikhail_Bloomfield - thanks, this is the solution. I ended up working with Microsoft support and they came to the same conclusion. I removed the "admin agent" from most of our staff in partner center and that seems to have worked.
LicensingConcierge1
Former Employee
May 06, 2024
esd087

Since the information provided is not helpful, as a friendly reminder, Partners can log into Partner Center to submit a support request.

Sorry I couldn't better assist, however, the Licensing Concierge does not provide tech support.

I'm sure a support ticket will provide a resolution.

Microsoft CSP Licensing Concierge