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Incumbent CSP not responding to request to transfer an Azure subscription
Over the past 6 months the customer and ourselves have been trying to get the incumbent CSP, one of the larger and well-known resellers, to simply respond to the request to transfer the customers Azu...
Please review the message that I extracted from the link in my reply above where it reads, "...Microsoft can't intervene on behalf of the customer or the current partner. The customer should plan to work closely with the future and current partners to ensure the transition goes smoothly."
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
Microsoft CSP Licensing Concierge,
That is the issue. The customer and us, have attempted many times over the past 6 months to contact the incumbent CSP following the process outlined in the documentation. However, the incumbent has so far ignored every communications even from our Premier Support CSAM. So my question is can your team somehow force the issue with the incumbent?
Thanks
Mark Benton
That is the issue. The customer and us, have attempted many times over the past 6 months to contact the incumbent CSP following the process outlined in the documentation. However, the incumbent has so far ignored every communications even from our Premier Support CSAM. So my question is can your team somehow force the issue with the incumbent?
Thanks
Mark Benton
Please review the message that I extracted from the link in my reply above where it reads, "...Microsoft can't intervene on behalf of the customer or the current partner. The customer should plan to work closely with the future and current partners to ensure the transition goes smoothly."
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge