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Nancy_Moss's avatar
Nancy_Moss
Copper Contributor
Oct 31, 2023

Does Microsoft provide Microsoft CSP partners with notifications about customers changing partners?

Does Microsoft issue notifications to the Microsoft CSP administrator when one of the Microsoft CSP customers leaves the current partner to change to a new Microsoft CSP partner? Is it an email sayin...
Cloud Solution Partner Program (CSP)
Customer Lifecycle Management (CLM)
  • ClaudioStallone's avatar
    ClaudioStallone
    Nov 03, 2023

    Hi Nancy_Moss ,

     

    Since it is currently not possible to move NCE licenses to another CSP partner, the customer must wait until the NCE licenses expire.

     

    You need to make sure that Auto Renew is disabled. So that the customer can order the licenses from the new CSP partner when they expire.

LicensingConcierge1's avatar
LicensingConcierge1
Icon for Microsoft rankMicrosoft

Hi Nancy_Moss 

 

The customer needs to communicate with both the current and the future partner by way of an offline conversation.  This avoids confusion. 

 

The following website gives information on changing partners for Azure subscriptions, yet I've been told that process is the same throughout the CSP program.

 

Transfer Azure subscriptions, reservations, or savings plans (under an Azure plan) to another CSP partner - Partner Center | Microsoft Learn

 

Hope that helps! :smile:

 

 

 

If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


Regards,

Microsoft CSP Licensing Concierge

Nancy_Moss's avatar
Nancy_Moss
Copper Contributor
Nov 02, 2023
This is for Azure subscriptions. Is the process the same for licensing? Or does the CSP partner have to suspend the customer licensing that moves to another CSP partner? I didn't see that information in the article.
  • ClaudioStallone's avatar
    ClaudioStallone
    Steel Contributor
    Nov 03, 2023

    Hi Nancy_Moss ,

     

    Since it is currently not possible to move NCE licenses to another CSP partner, the customer must wait until the NCE licenses expire.

     

    You need to make sure that Auto Renew is disabled. So that the customer can order the licenses from the new CSP partner when they expire.

  • Nick_Beacroft's avatar
    Nick_Beacroft
    Steel Contributor
    Nov 20, 2023
    Azure subscriptions can be transferred between partners as they are not constrained by the NCE terms due to being usage based.

    New partner must submit a transfer request in partner center and they need to provide details such as your CSP tenant ID as part of the request.

    You should be notified of this request and you will see it in partner center. This is where you choose the Azure subscriptions that have been agreed to be transferred.

    https://learn.microsoft.com/en-us/partner-center/switch-azure-subscriptions-to-a-different-partner

    You would expect the customer to communicate this with you in advance.

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