Forum Discussion

savetb's avatar
savetb
Copper Contributor
Oct 30, 2026

CSP Indirect Reseller error on enrollment

I intend to enroll as a CSP Indirect Reseller.

My partner ID has been active and valid for some time. 

I did additional checks on my end to ensure all basis were covered:

  • Company verification: approved
  • Domain grantor.co.mz: verified in our tenant
  • MFA: enabled on the admin account
  • Roles: Global Administrator (Entra) and Account admin (Partner Center)
  • Retried in a clean InPrivate browser session

I logged a ticket and sent additional information (TrackingID#2610210050002089).

I get an error when finalizing the enrollment process as seen below:

Please help for I do not know how to proceed and I am going on to the second week without a reply on this.

I Shared the screen recording and HAR file.

Cheers

csp
Indirect
Indirect reseller
Partner question

2 Replies

  • savetb's avatar
    savetb
    Copper Contributor
    Nov 02, 2026

    Thank you for that. I was informed that this has been sent to the technical team last Friday but I have not be given a timeline. Thank you for your assistance.

  • maskwill's avatar
    maskwill
    Brass Contributor
    Nov 02, 2026

    Based on the checks you've completed, this may be an issue on Microsoft's Partner Center backend rather than a configuration issue on your side.

     

    I recommend the following next steps:

     

    1. Escalate the existing support ticket (Tracking ID: `2610210050002089`) and request urgent attention from the CSP onboarding/Partner Center technical team.

    2. Ask Microsoft to investigate the enrollment failure using the HAR file and screen recording already provided.

    3. Request a backend validation of your Partner ID, tenant association, and CSP Indirect Reseller eligibility.

    4. Avoid repeatedly restarting the enrollment process until Microsoft confirms whether there is an issue with your existing enrollment record.

     

    Suggested follow-up message to Microsoft:

     

    "Hello Microsoft Partner Support,

     

    I am following up on ticket #2610210050002089 regarding my CSP Indirect Reseller enrollment failure.

     

    All prerequisites have been verified, including company verification, domain verification, MFA, and the required administrator roles. My Partner ID has also been active and valid.

     

    I have already shared the screen recording and HAR file demonstrating the issue.

     

    This is now entering its second week without a response. Could you please escalate this case to the Partner Center technical team for investigation and provide an update on the root cause and resolution timeline?

     

    This delay is preventing us from completing our CSP Indirect Reseller onboarding.

     

    Thank you for your urgent assistance."

     

    My recommendation: Push for a technical escalation rather than repeating the standard enrollment troubleshooting steps.