Forum Discussion
Re: Additional D365 Operations App Partner Sandbox Licenses
question to the Licensing Concierge:
we are running the Operations / F&O Partner Sandbox and need to move it to another Azure tenant; can you help you to do this? support, sandbox partner support etc. could not help
everybody refers my to "ask your partner".. but we are the partner š and it is a partner sandbox (other guidance refers to CSP or Volume)
we cannot cancel the subscription as it is running another year until July 2024
your help appreciated
regards from Munich
- Dear community, as there was no documentation I could find, I now just tried it out and moved the Sandbox from one tenant to another; here is my feedback from real experience
! this relates to Sandboxes purchased over https://experience.dynamics.com/requestlicense
- there is no "move scenario" for Partner Sandboxes from tenant A to tenant B
- you just deploy a new environment ("empty") over LCS (soon over PPAC) in your new tenant B
- good news: the licensing pdf says you only can cancel it yearly, but, other than described, when you cancel your existing licenses (again: this is about partner sandboxes, not CSP licenses, Volume or Commerce Direct), you get the licenses costs refunded prorated by day! So you donĀ“t have to pay double.
- you need to purchase new licenses in your new tenant B; there is no "license move" scenario for Partner Sandboxes
- you can (officially) run the 2 Sandboxes in A and B in parallel for 3 months, even the licenses for tenant A are already canceled; but you cannot add new users to the old scenario after ca.1 month; enough time to do export / inport over data packages
- then work with your new Partner Sandbox in Tenant B 
LicensingConcierge1Microsoft
Hi AndreasDutz
While I cannot provide tech support or confirm that the partner sandboxes were designed to be moved across tenants, I can confirm that,
- the purpose of the Partner Sandbox Licenses is to enable the ability for partners to access non-production, sandbox environments where they can develop, test, and demo your solutions to customers.
- For D365 operations applications, once you have the license set up, this will entitle you to a Tier 2 Sandbox environment in the Lifecycle Services (LCS) project. Sign up for preview subscriptions - Finance & Operations | Dynamics 365 | Microsoft Learn
- The documentation does not mention the ability to include moving these partner sandboxes across tenants, so I cannot confirm if this is allowed Sign up for preview subscriptions - Finance & Operations | Dynamics 365 | Microsoft Learn
If after reviewing the information in the links & attachments provided, you still feel that you should be able to move the partner sandboxes, then my suggestion is that you reach out to: psandbox@microsoft.com for more information.
I hope this helps.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
- thanks for the reply - looks like the sandbox was not designed for being moved or we are the first ones who want to do it; I had started my request journey at psandbox@.. but unfortunately they couldnĀ“t help either; the documentation does not cover this scenario.
- LicensingConcierge1
I cannot speak to your response that psandbox@microsoft.com was not able to help, since you didn't state what you were told.
However, I can confirm that psandbox@microsoft.com is the correct team that you must contact to ask about moving the partner sandboxes since none of the documentation mentions this capability.
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,Microsoft CSP Licensing Concierge
