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axperience_gra's avatar
axperience_gra
Iron Contributor
May 14, 2023

How to pay lapsed fee for Bridge to Cloud Promo 2

Dear community

We took over an AX 2012 Customer who migrated this year to D365FO. During the implementation phase (starting end 2021), Cloud Migration Promo was being used for 20 Users. At Go-Live (last month), the other users/subscriptions were being bought with the Bridge to Cloud promotion. Only now we realised that the customer was not with an active BREP anymore (BREP was being sold by another partner and not renewed). 

According to the guidelines, a lapsed customer has to pay lapsed fees ("..Customers with lapsed EP plans (beyond a 30-day grace period) seeking to enroll in this promotion must pay "lapsed fees" from their EP plan expiration date to the present..")

Does anybody know, how/if it is possible to start this process? Or is the customer not eligible because they had the Cloud Migration Promo at time of the upgrade start (20 users)?

CSP

3 Replies

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  • LicensingConcierge1's avatar
    LicensingConcierge1
    Former Employee
    May 15, 2023

    Hi axperience_gra 

     

    Thank you for posting to the new community.

     

    I'm sorry that you're experiencing a difficult scenario, however, approvals are not made here in the MPC community. Therefore, please contact your local ROC to discuss the lapsed BREP. The Bridge to the Cloud 2 Promo Policy and FAQ, give the following guidance:

     

    As far as paying the lapsed fees, I'm not sure if your local ROC/ MBS Orders team (mbsorder@microsoft.com) handles that, however, I'm sure you can confirm when you contact your them about the lapsed BREP.

     

     

     

    If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.


    Regards,

    Microsoft CSP Licensing Concierge

     

  • LicensingConcierge1's avatar
    LicensingConcierge1
    Former Employee
    May 15, 2023

    Hi axperience_gra 

     

    Before I can assist, I first need to move your post from the CSP community to the NCE & BizApps community :smile:.

     

    For future reference, if your inquiry is related to business applications or the new commerce experience, please select the community titled "NCE & BizApps | New commerce experience & business applications" under "Partner discussion topics".

     

    Regards,

    Microsoft CSP Licensing Concierge

     

     

     

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