Forum Discussion
Multiple Disconnections through out the Day.
Hi everyone
we are facing an issue with AVD where the users are getting disconnected by itself.
while checking the issue i found out the below message
Source :- RDGateway
Error :- ConnectionFailedClientDisconnect (-2147467259)
Message Sample :- The network connection between the Azure Virtual Desktop client and the service was unexpectedly interrupted.
Please be informed that users have updated Client on their local machine.
Any suggestions here are highly appreciated.
- Update the Remote Desktop Application:
- Ensure that your users have installed the latest updates for the Remote Desktop application. Sometimes, outdated versions can cause connectivity problems. Ask your users to check for updates and install them if available.
- Enable UDP in AVD or Cloud PC:
- This error code often occurs due to issues with the RD Gateway. A successful workaround is to enable UDP in the AVD or Cloud PC to avoid the source of the error originating from the gateway1. You can find more information on configuring RDP Shortpath with UDP in the official Microsoft documentation.
- Check Firewall Settings:
- Verify the firewall settings for your AVD hosts. Make sure that the necessary ports are open and properly configured to allow AVD traffic.
Additionally, if you’re using the Remote Desktop Web client, you might encounter similar issues. In that case, try closing and reopening the browser or connecting using a different browser or one of the other Remote Desktop clients. Clearing browsing data might also help
- pksony88, you are right, browser test could be easy step to identify the client root cause or not
- Hello,
Sorry never had that issue before.
Some of them already experienced here year ago and suspected UPD protocol:
https://www.reddit.com/r/AZURE/comments/13oytb0/random_avd_disconnects_rd_gateway/?rdt=37340
https://techcommunity.microsoft.com/t5/azure-virtual-desktop/azure-virtual-desktop-random-client-disconnects/m-p/2970607/page/2
Some other resolved by installing the latest updates for remote desktop application:
https://techcommunity.microsoft.com/t5/azure-virtual-desktop/client-connection-error-of-rdgateway/m-p/3179470
There is also a Microsoft Learn troubleshot page :
https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/windows/troubleshoot-rdp-intermittent-connectivity
Hope that it will help.
