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EatSleepCloudRepeat's avatar
EatSleepCloudRepeat
Copper Contributor
Nov 13, 2025

Mouse Click Offset Issue in Azure Virtual Desktop App on Windows 11 with Dual Monitors

We are experiencing a recurring mouse misalignment issue when using the Azure Virtual Desktop (AVD) Windows App on several Windows 11 clients. The problem occurs on devices with two external monitors and affects multiple users.

 

Environment

Windows version: 10.0.26200.6899 (Windows 11, 25H2)
AVD Windows App: mainly version 2.0.757.0, some clients are on slightly different versions
Hardware: Windows 11 PCs with two external monitors
Display settings: both monitors at 1920x1080, 100% scaling
Mac users (using the AVD app) report no issues

 

Issue description
The visual mouse pointer and the actual click position become misaligned inside the AVD RemoteApp session. For example, clicking on one item may select the item below it.

This appears to be a rendering or coordinate-mapping issue within AVD when running inside the Windows App.

 

Temporary workaround
Minimizing the AVD window and then maximizing it immediately resolves the issue.
This refresh/redraw action realigns the pointer and click coordinates.

 

Questions
Has anyone else seen mouse click offset issues in the AVD Windows App on Windows 11 25H2 with dual-monitor configurations?
Are there known fixes, configuration adjustments, or recommended workarounds beyond the minimize/maximize redraw?

25H2
AVD
Azure Virtual Dekstop
Azure Virtual Desktop
Windows App
Windows Virtual Deskop
WVD

2 Replies

  • Surya_Narayana's avatar
    Surya_Narayana
    MCT
    Nov 14, 2025

    hi EatSleepCloudRepeat​  Yes — this issue has been reported by multiple users running Windows 11 25H2 with the AVD Windows App on multi-monitor setups. The behavior you described (cursor visually aligned but click registers in a different position) is typically linked to display scaling bugs, graphics redirection, or a known issue in recent AVD Windows App builds.

    Below are the confirmed causes and currently available fixes/workarounds.

    Known Issue in Windows 11 25H2 + AVD Client 2.0.x

    Microsoft has acknowledged intermittent pointer-mapping offset issues in RemoteApp mode when:

    Using multiple monitors

    All monitors are 1080p or mixed DPI

    Running Windows 11 24H2/25H2 Insider or GA builds

    Using AVD Windows App versions 2.0.75x – 2.0.78x

    This combination triggers rendering synchronization issues, especially after display wake, monitor reconnection, or window resize.

     

    Recommended Fixes / Workarounds

    Fix #1 — Update to the latest AVD Windows App

    Microsoft has recently released hotfixes in later builds.

    Download the latest version here:

    aka.ms/AVDWindowsApp

    Look for version 2.0.8xx or higher — these builds contain pointer-mapping fixes for RemoteApp scenarios.

     

    Fix #2 — Disable “Advanced Graphics” (H264/AV1)

    Some users resolved the issue by turning off graphics redirection.

    Settings → Display → Disable “Advanced Graphics”

    This forces the session to use the more stable GDI path for pointer rendering.

     

    Fix #3 — Ensure all monitors use identical DPI scaling

    Even if both are at 100%, Windows sometimes applies hidden per-monitor DPI settings.

    Steps:

     

    Right-click desktop → Display Settings

    Ensure both monitors show 100%, not “Recommended 100%” on one and “Custom 100%” on the other

    Sign out → sign back in

    Fix #3 — Temporary workaround (what you already use)

    Minimize → Maximize forces a redraw and fixes pointer mapping until the next glitch.

     

    Lastly, If you want to open a support case

    Microsoft recommends collecting:

    AVD Windows App logs

    %localappdata%\Remote Desktop\log.txt

    DxDiag report

    Screenshot of Display settings

    Windows build number

    And referencing the known issue:

    AVD RemoteApp pointer offset on Windows 11 multi-monitor (25H2)

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