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Chris_Kilburn's avatar
Chris_Kilburn
Copper Contributor
Dec 20, 2021

How to Troubleshoot AVD Client Connection

I am an IT guy helping out a nonprofit, but definitely an Azure newb.    Want to setup up AVD for them to host a shared application.    Took multiple iterations to get the Getting Started Wizard to create the environment without failing, but eventually it did without an error.

 

Now I can't seem to connect to the host using either the web or Windows RDP client.   After it looks like some level of negotiating, I get a "Your credentials did not work" error.  I have used my admin account as well as the test one that was setup during the wizard.    Both accounts have per-user MFA disabled.    I was using my personal (non-AD managed) laptop, but also tried on one that is connected to the AAD of the tenant.

 

Any ideas on where to look in the console or things to try?    Is there a way to turn on some sort of verbose logging in the client to see where the failure is?

 

Thanks

 

 

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  • lilalexMS's avatar
    lilalexMS
    Brass Contributor
    Dec 21, 2021
    Hi Chris, is not very clear. Let me try to understand. You deploy a new host pool (pooled?) that must to connect with a shared application on another vm(is this on azure or onprem?). Anyway seems you a have an issue with the identity than the last questions are: Did you connect to the gateway without problem(where you see all your workspace)? Did you try it with via HTML?
    • Chris_Kilburn's avatar
      Chris_Kilburn
      Copper Contributor
      Dec 21, 2021

      lilalexMS 

       

      Apologies if I wasn't very clear. My goal is to just install a Windows application on a virtual desktop that can be shared by the nonprofit via remote desktop to the desktop directly or as a application within the application group.

       

      So far I have gone through the Getting Started Wizard within Azure Virtual Desktop. This ran successfully and created the host pool, application group, workspace, and a single VM within the host pool. I am just at a point where I want to RDP into the host. I have subscribed to the workspace and tried to connect within the Remote Desktop Windows client and the web client. In either case (using my credentials or the test ones created during the wizard) I get this error:

       

      Not sure where to look to see why it fails to login.    Thank you for your help.

      • lilalexMS's avatar
        lilalexMS
        Brass Contributor
        Dec 21, 2021
        Can you enter on this machine with mstsc with the same user? Is this a pooled or personal enviroment? Is an AAD joined or domain joined?

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