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Chris_Kilburn's avatar
Chris_Kilburn
Copper Contributor
Dec 20, 2021

How to Troubleshoot AVD Client Connection

I am an IT guy helping out a nonprofit, but definitely an Azure newb.    Want to setup up AVD for them to host a shared application.    Took multiple iterations to get the Getting Started Wizard to c...
lilalexMS's avatar
lilalexMS
Brass Contributor
Dec 21, 2021
Hi Chris, is not very clear. Let me try to understand. You deploy a new host pool (pooled?) that must to connect with a shared application on another vm(is this on azure or onprem?). Anyway seems you a have an issue with the identity than the last questions are: Did you connect to the gateway without problem(where you see all your workspace)? Did you try it with via HTML?
Chris_Kilburn's avatar
Chris_Kilburn
Copper Contributor
Dec 21, 2021

lilalexMS 

 

Apologies if I wasn't very clear. My goal is to just install a Windows application on a virtual desktop that can be shared by the nonprofit via remote desktop to the desktop directly or as a application within the application group.

 

So far I have gone through the Getting Started Wizard within Azure Virtual Desktop. This ran successfully and created the host pool, application group, workspace, and a single VM within the host pool. I am just at a point where I want to RDP into the host. I have subscribed to the workspace and tried to connect within the Remote Desktop Windows client and the web client. In either case (using my credentials or the test ones created during the wizard) I get this error:

 

Not sure where to look to see why it fails to login.    Thank you for your help.

  • lilalexMS's avatar
    lilalexMS
    Brass Contributor
    Dec 21, 2021
    Can you enter on this machine with mstsc with the same user? Is this a pooled or personal enviroment? Is an AAD joined or domain joined?
    • Chris_Kilburn's avatar
      Chris_Kilburn
      Copper Contributor
      Dec 21, 2021
      I didn't think MSTSC worked with Azure Remote Desktop so am using MSRDC to connect. It is pooled and AAD joined.
      • lilalexMS's avatar
        lilalexMS
        Brass Contributor
        Dec 21, 2021
        More clear now.
        BTW please check this document https://docs.microsoft.com/en-us/azure/virtual-desktop/deploy-azure-ad-joined-vm and pay attention that: the user must have rbac to access virtual machine and if you try to access from a device that is not AAD joined put this targetisaadjoined:i:1 as custom rdp propreties. Let me know if now works

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