Forum Discussion
Azure Virtual Desktop Random Client Disconnects
Hi,
Is anyone experiencing random client disconnects in Azure Virtual desktop.
We have a deployment in UK South where clients frequently randomly disconnect for no apparent reason and we are certain is is not a local internet issue.
Microsoft support has not been helpful at all so far
- Is your session host having Accelerated Networking ON or OFF?
- Hi,
No accelerated networking is switched OFF on all session hosts.- Hi - We are in the same boat in India region, experimenting with Accelerated Networking ON and OFF, Majority of the users getting ConnectionBrokenMissedHeartbeatThresholdExceeded error.
- We're experiencing the same issue in Central Canada as well randomly for some of our customers. Our error is also ConnectionFailedClientDisconnect (-2147467259). Also have a ticket open with Microsoft but have gotten no where with this. This is occurring daily for some of our customers randomly throughout their environments. Has anyone gotten anywhere with this?
We've been pushing our customers to patch their devices and update to the latest Remote Desktop Client and it seems the disconnects have been rare to non existent since the updates have been applied. Not sure if anything has changed on the AVD side or if the client side updates have made the difference in our case.
Having the same issue with a UK South AVD with circa 150 Users and 8 Session Hosts. Some users just get constantly disconnected we have checked and no local internet Issue. We have been suggesting to affaected users to use the "WebClient" not the Installable AVD Client and this is much more stable.
- We're seeing the same issue in West-Europe, and MS Support are not very helpful. We have around 3000 users spread across around 300 locations and when we see these disconnects they normally impact 70-80% of the users at approximately the same time. I would say that the odds of this being av local networking issue are pretty slim.
- We same the same problem by several customers. Random users are disconnect without any reason. When this happens, event id 40 with reason code 0 appears in de eventlog.
It is happing with users with sessions from internet, but also users with a rdp shortpath connection.
- Users are reporting this issue. West US 2 region.
bryanrogers Have you tried using Mathieu's workaround setting the GP and has that worked?
- Not all users are on managed network, GP won't work.
- Any effective troubleshooting possible, using w365 enterprise cloud PCs and it usually involves users with unknown home connections... but need definitive steps to diagnose/resolve. Disabling UDP seems like a bad workaround.
Clickclickclick 1) Try to update the Remote Desktop client to Latest version on Local End Points.
2) If you have Netskope installed, Try to disable it or uninstall it.3) Also make sure you using the shortpath option.
This should work.
