Forum Discussion
AVD with FSLogix - profiles not loading
Setup AVD with FSLogix several months back and profiles had been loading fine. About a month ago, profiles stopped loading and the logs show "Account restrictions are preventing this user from signin...
Very strange issue. One thing that crossed my mind is to check if the Azure File Share provisioned storage capacity is running near 100%?
Also, could you provide us the error codes that FS Logix outputs in the event log of the session host?
Provisioned storage is 100 Gb and used is 3.61 Gb.
Here are some logs. There are several audit failures with event ID 5061. No warnings or errors under application or system. (I modified userid and SID for security.)
Event 5061
Cryptographic operation.
Subject:
Security ID: company\tom
Account Name: Tom
Account Domain: company
Logon ID: 0xD5D595A
Cryptographic Parameters:
Provider Name: Microsoft Software Key Storage Provider
Algorithm Name: UNKNOWN
Key Name: Microsoft Connected Devices Platform device certificate
Key Type: User key.
Cryptographic Operation:
Operation: Open Key.
Return Code: 0x80090016
---
[09:46:38.370][tid:00000e90.00000f54][ERROR:0000052f] FindFile failed for path: \\acct.file.core.windows.net\sharename\tom_S-1-5-21-1112748588-11111111-1111111-11111\Profile*.VHDX (Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.)
[09:46:38.370][tid:00000e90.00000f54][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\VHDNamePattern. Using default: Profile_%username%
[09:46:39.134][tid:00000e90.00000f54][ERROR:0000052f] No Create access: \\acct.file.core.windows.net\sharename\tom_S-1-5-21-1112748588-11111111-1111111-11111-test (Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.)
[09:46:39.134][tid:00000e90.00000f54][INFO] LocalDisk::find checking access returning after 772 milliseconds
[09:46:39.134][tid:00000e90.00000f54][INFO] Status set to 6: Cannot retrieve virtual disk location
[09:46:38.370][tid:00000e90.00000f54][INFO] Configuration setting not found: SOFTWARE\FSLogix\Profiles\VHDNamePattern. Using default: Profile_%username%
[09:46:39.134][tid:00000e90.00000f54][ERROR:0000052f] No Create access: \\acct.file.core.windows.net\sharename\tom_S-1-5-21-1112748588-11111111-1111111-11111-test (Account restrictions are preventing this user from signing in. For example: blank passwords aren't allowed, sign-in times are limited, or a policy restriction has been enforced.)
[09:46:39.134][tid:00000e90.00000f54][INFO] LocalDisk::find checking access returning after 772 milliseconds
[09:46:39.134][tid:00000e90.00000f54][INFO] Status set to 6: Cannot retrieve virtual disk location