Forum Discussion
Applications not launching with latest AVD update
Hello there fellow users - first time poster. I also have an open ticket with Microsoft with this particular issue. I feel like this is something obvious I'm missing here though and any ideas would certainly be appreciated.
My org utilizes AVD for connecting to a AVD pool of terminal servers for end users. Within that pool are application groups and clients assigned to the groups, although application groups by and large have the same clients. Here's our typical workspace:
The issue we are currently having, is that with the last 2 or 3 recent versions of Remote Desktop, and only on SOME computers, is that the applications will not launch properly. The application will begin to launch for a second or so, and then stop and disappear. This is the last thing an affected user sees before the launch box disappears (AVD will remain open):
As a work around, we've had affected users/workstations remove the latest version and install version 1.2.2688.0 where this behavior does NOT occur. There are no relevant windows event logs from what I can tell. All affected users are using Windows 10.
Here are my AVD RDP Properties in Azure:
Thank you!
- Do you have the diagnostic settings enabled on the app group so you can check in the logs?
Hey there Johan, thank you for responding!
The diagnostic logs in Azure don't provide anything unfortunately - the user cannot get to that point.
However, I have identified a error message in Windows event viewer that corresponds to the app crashing at launch, see below:
Faulting application name: msrdc.exe, version: 1.2.3401.0, time stamp: 0x62d4edd7
Faulting module name: ntdll.dll, version: 10.0.19041.1806, time stamp: 0x1000a5b9
Exception code: 0xc0000409
Fault offset: 0x00000000000a1421
Faulting process id: 0x4688
Faulting application start time: 0x01d8ace0fee94aca
Faulting application path: C:\Program Files\Remote Desktop\msrdc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ee06aedf-d993-4c5b-8efb-704125260f95
Faulting package full name:
Faulting package-relative application ID:My research so far tells me that something is causing the program to fault and crash, but cannot tell what it is so far.
Thank you so much.
