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Copper Contributor

Jul 28, 2022

Applications not launching with latest AVD update

Hello there fellow users - first time poster. I also have an open ticket with Microsoft with this particular issue. I feel like this is something obvious I'm missing here though and any idea...

Johan_Vanneuville

Iron Contributor

Jul 29, 2022

Do you have the diagnostic settings enabled on the app group so you can check in the logs?

Mangudai
Copper Contributor
Aug 10, 2022
Johan_Vanneuville

Hey there Johan, thank you for responding!
The diagnostic logs in Azure don't provide anything unfortunately - the user cannot get to that point.

However, I have identified a error message in Windows event viewer that corresponds to the app crashing at launch, see below:

Faulting application name: msrdc.exe, version: 1.2.3401.0, time stamp: 0x62d4edd7
Faulting module name: ntdll.dll, version: 10.0.19041.1806, time stamp: 0x1000a5b9
Exception code: 0xc0000409
Fault offset: 0x00000000000a1421
Faulting process id: 0x4688
Faulting application start time: 0x01d8ace0fee94aca
Faulting application path: C:\Program Files\Remote Desktop\msrdc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ee06aedf-d993-4c5b-8efb-704125260f95
Faulting package full name:
Faulting package-relative application ID:

My research so far tells me that something is causing the program to fault and crash, but cannot tell what it is so far.

Thank you so much.
- i_beerens
  Iron Contributor
  Aug 25, 2022
  Hi Mangudai Looks like I experience the same problem. Do you have an update in the meanwhile?
- tobannon
  Copper Contributor
  Nov 09, 2022
  We are having a similar issue with this same issue on about 2% of our users. Did you ever find a fix?

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