Forum Discussion
Applications not launching with latest AVD update
Hello there fellow users - first time poster. I also have an open ticket with Microsoft with this particular issue. I feel like this is something obvious I'm missing here though and any idea...
Hey there Johan, thank you for responding!
The diagnostic logs in Azure don't provide anything unfortunately - the user cannot get to that point.
However, I have identified a error message in Windows event viewer that corresponds to the app crashing at launch, see below:
Faulting application name: msrdc.exe, version: 1.2.3401.0, time stamp: 0x62d4edd7
Faulting module name: ntdll.dll, version: 10.0.19041.1806, time stamp: 0x1000a5b9
Exception code: 0xc0000409
Fault offset: 0x00000000000a1421
Faulting process id: 0x4688
Faulting application start time: 0x01d8ace0fee94aca
Faulting application path: C:\Program Files\Remote Desktop\msrdc.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: ee06aedf-d993-4c5b-8efb-704125260f95
Faulting package full name:
Faulting package-relative application ID:
My research so far tells me that something is causing the program to fault and crash, but cannot tell what it is so far.
Thank you so much.
We are having a similar issue with this same issue on about 2% of our users. Did you ever find a fix?