Forum Discussion
ADV not displaying on selected screens
With the new update to the ADV it's not displaying on the selected screens. It's defaulting to laptop & 1 external monitor. I'm unable to move it to display only on 2 external monitors. How can this be fixed?
We have seen this issue a few times over the last week or so. I have found a work around which fixes it for now. Ensure all monitors are set to 100% scaling and then disable the 'fit session to window" option in the Azure Virtual Desktop App
This should fix it up for now until Microsoft release a fix, likely an update that caused this.
14 Replies
- Update, uninstalled current version and reverted to version 1.2.4763.0 and multiple displays started working again.
- Same. I have 4 monitors, working perfectly until I updated my Remote Desktop from v1.2.5018 to v1.2.5105.
If I chose to display on bottom 2 monitors, it would show on top 2.
If I chose to display on right 2 monitors, it would show on left 2.
Top right monitor didn't line up properly either, could still see underlying background PC wallpaper, so it wasn't filling monitor.
Reverting back to version v1.2.5018 fixed problem. 1) Remove Remote desktop and install it again via this link:
https://learn.microsoft.com/en-us/azure/virtual-desktop/users/connect-windows?tabs=subscribe#:~:text=Download%20the%20Remote,(most%20common)
2) Then follow this procedure, to get your multiple monitor setup right:https://www.prajwaldesai.com/use-multiple-monitors-with-windows-365/#:~:text=for%20Windows%20365.-,Configure%20Display%20Settings%20for%20Cloud%20PC,Multiple%20Monitors%20with%20Windows%20365%20Cloud%20PC%20using%20Remote%20Desktop%20App,-Using%20Multiple%20Monitors
If that doesn't work, then try it again with the new Remote desktop software called "Windows App".
Download Link:
https://apps.microsoft.com/detail/9N1F85V9T8BN?hl=en-gb&gl=US
And If the reply was helpful please don't forget to upvote and/or accept as answer, thank you
samy_vanderspikken Thank you for the info. Do you know if MS will fix this issue, or should we revert back to the previous Remote Desktop version for our users in the meantime?
To make sure that Microsoft is aware of the issue, contact them and create a support ticket. If the impact is to great then "yes" you should revert to the previous version.
You can do so by using the link below:
Use link: http://support.office.com/home/chat
1. Type the issue and click Get Help.
2. Click Login and Contact Support at the bottom of the page.
3. Log in with your Microsoft account.
4. Under products and Services, select Microsoft 365 and Office Option.
5. Under category, select Technical Support.
6. Click "Chat with a support agent".
- Removing & reinstalling Remote desktop did not work. I'm unable to download Windows App due to restrictions
- I noticed this happened today to me and a colleague after the most recent update. Possible feature regression in 1.2.5105.0 (x64). This regression was immediately noticed after update.
